How do I cancel VoiceMail?

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I'm a Participant Level 1 RedRose
I'm a Participant Level 1

How do I cancel VoiceMail?

Hi

 

I have voicemail on my Fido prepaid cell phone and I don't want it. How do I turn it off?

 

Thank You

 

 

P.S: I know I only pay for the call time to retrieve the messages, not a monthly fee. My reasons are not to do with cost.

 

 

 

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Message 1 of 16
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Former Moderator FidoJudhy
Former Moderator

Re: How do I cancel VoiceMail?

Hello RedRose,

Welcome to the Community!

To cancel your voicemail service, you can go under My Account and from the main page, click on Manage add-ons, scroll down to Change your add-ons and in the right column, click on Remove next to the voicemail service.

I hope this helps! Very_Happy


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Message 2 of 16
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I'm a Participant Level 1 canuck2s1
I'm a Participant Level 1

Re: How do I cancel VoiceMail?

I am trying to cancel voicemail on my Fido prepaid account as well.  Currently, there is no "Manage add-ons" tab or "Change your add-ons" option anywhere that I can find.  Perhaps things have changed since 2011?  Can someone help please?  Thanks.

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Message 3 of 16
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Former Moderator FidoChristina
Former Moderator

Re: How do I cancel VoiceMail?

Hey @canuck2s1

 

Sending you a PM in a few minutes to help with that Smiley

 

 



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Message 4 of 16
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I'm a Participant Level 1 IrinaSamosiuk
I'm a Participant Level 1

Re: How do I cancel VoiceMail?

can you post a solution here plz?

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Message 5 of 16
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Moderator
Moderator

Re: How do I cancel VoiceMail?

Hey @IrinaSamosiuk

 

I just responded to your PM to get this sorted out for you. We'll continue with you there. Smiley



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Message 6 of 16
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I'm a Participant Level 2 maxmaslyuk
I'm a Participant Level 2

Re: How do I cancel VoiceMail?

 Hello, could you also help me to cancel my voice mail, plase?

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Message 7 of 16
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Moderator
Moderator

Re: How do I cancel VoiceMail?

Hey @maxmaslyuk,

 

Welcome to our Community Smiley

 

I can definitely help you with that! I'll send you a PM shortly to get started!

 

 

 

 

 

 



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Message 8 of 16
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I'm a Participant Level 2 catchlaks
I'm a Participant Level 2

Re: How do I cancel VoiceMail?

Hi Claudia,

 

Can you help me as well please? I am also looking to cancel Voice mail service. Not sure why this is being responded to privately as well, believe many more people will have the same doubt in future.

 

Thanks

Laks.

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Message 9 of 16
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Moderator
Moderator

Re: How do I cancel VoiceMail?

Hey @catchlaks,

 

Can you confirm if you're trying to remove the voicemail from a prepaid service? It is a little different for prepaid services as we need to go through the account to disable the feature. For confidentiality reasons we can only go through your account in private conversation. 

 

Let us know and we'll send you a PM! Smiley 



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