How do I cancel Spotify?

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How do I cancel Spotify?

I've subscribed to premium Spotify via Fido and now I'd like to cancel it. How do I do that?

 

 

 

Accepted Solution

Re: How do I cancel Spotify?

Hey everyone!

 

I thought I'd provide an updated solution to this thread as it's been a while since we launched our Spotify promo and certain things have changed a little Smiley

 

If on the older 2 year Spotify promotion, the Premium subscription will cancel itself automatically at the end of the 2 year period. It's not possible to cancel it before that.

 

Now, for those of you on the 6 month promo, if you decide to no longer use the service you can cancel it via Fidohub.ca. All you need to do is enter your number, and you'll receive a code. Enter that code back on Fidohub and from there you can manage the subscription! 

 

Hope this helps everyone out!

 

 

 

 

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I'm a Participant Level 1
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Re: How do I cancel Spotify?

Hey,

 

My 6 month spotify premium trial has expired and now I want to cancel it, so that I don't have to pay 9$ per month for it. I've tried fidohub.ca but couldn't do it. Please, help.

 

Thank you!

 

Gabriela

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Moderator (inactive)
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Re: How do I cancel Spotify?

Hi @Gabriela93,

 

What exactly happens when you try removing from from FidoHub.ca? Any error messages?

 



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I'm a Participant Level 2
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Re: How do I cancel Spotify?

I signed up spotify premium last year from fido. I no longer need it so i want to cancel it. I went to spotify to unscribe it but it says

Subscription

Spotify Premium

Your subscription is associated with our partner Fido, please refer to Fido for questions regarding your subscription.

Contact information:
http://www.fido.ca/contactus

so, I went to fidohub.ca , get the code, in to my account. There is no cancel or unsubscribe option!! There is only "get spottify app" option.

How can I cancel it? I want it immediately

 

 

 

 

** Edited to add labels **

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Re: How do I cancel Spotify?

@dongsss go to www.fidohub.ca then enter the phone number first to get the code. Once you receive the code by text message you'll need to enter it on the same screen that appears on fidohub.ca and to click on SUBMIT

 

This should bring you to a page that will read click here to CANCEL SPOTIFY SUBSCRIPTION. You'll need to click on YES, CANCEL SPOTIFY on the next screen to confirm the transaction. 



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I'm a Participant Level 3
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Re: How do I cancel Spotify?

I have the same problem, but I followed all the steps. I got the code, submitted it but the page it sends me to only has the option to get the spotify app not to cancel the subscription. I really need to cancel it, even though the subscription is still valid!!

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I'm a Participant Level 2
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Re: How do I cancel Spotify?

I already did what you told. That is why I wrote the message in this community.
I went to fidohub.ca and followed the steps. THERE IS NO CANCLE OPTION!
I really want you to show the page...

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Re: fido spotify cancel

Welcome to the community @dongsss and @marinab !

 

I moved your post since we already had a similar thread. Did you try to turn off Wi-Fi and uses mobile data instead to cancel it?



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Re: fido spotify cancel

Yes i just tried doing the same thing with mobile data on three different devices and they all brought me to the same page that only has the option to "get the Spotify app"
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Re: fido spotify cancel

Hi @marinab,

 

Let me send you a PM to look into it.

 

Thanks and talk soon!



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Re: fido spotify cancel

Yes please do Smiley
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