I've subscribed to premium Spotify via Fido and now I'd like to cancel it. How do I do that?
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I thought I'd provide an updated solution to this thread as it's been a while since we launched our Spotify promo and certain things have changed a little
If on the older 2 year Spotify promotion, the Premium subscription will cancel itself automatically at the end of the 2 year period. It's not possible to cancel it before that.
Now, for those of you on the 6 month promo, if you decide to no longer use the service you can cancel it via Fidohub.ca. All you need to do is enter your number, and you'll receive a code. Enter that code back on Fidohub and from there you can manage the subscription!
Hope this helps everyone out!
I signed up spotify premium last year from fido. I no longer need it so i want to cancel it. I went to spotify to unscribe it but it says
Your subscription is associated with our partner Fido, please refer to Fido for questions regarding your subscription.
so, I went to fidohub.ca , get the code, in to my account. There is no cancel or unsubscribe option!! There is only "get spottify app" option.
How can I cancel it? I want it immediately
** Edited to add labels **
@dongsss go to www.fidohub.ca then enter the phone number first to get the code. Once you receive the code by text message you'll need to enter it on the same screen that appears on fidohub.ca and to click on SUBMIT.
This should bring you to a page that will read click here to CANCEL SPOTIFY SUBSCRIPTION. You'll need to click on YES, CANCEL SPOTIFY on the next screen to confirm the transaction.
I have the same problem, but I followed all the steps. I got the code, submitted it but the page it sends me to only has the option to get the spotify app not to cancel the subscription. I really need to cancel it, even though the subscription is still valid!!