How do I cancel Spotify?

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How do I cancel Spotify?

I've subscribed to premium Spotify via Fido and now I'd like to cancel it. How do I do that?

 

 

 

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Re: How do I cancel Spotify?

Hey everyone!

 

I thought I'd provide an updated solution to this thread as it's been a while since we launched our Spotify promo and certain things have changed a little Smiley

 

If on the older 2 year Spotify promotion, the Premium subscription will cancel itself automatically at the end of the 2 year period. It's not possible to cancel it before that.

 

Now, for those of you on the 6 month promo, if you decide to no longer use the service you can cancel it via Fidohub.ca. All you need to do is enter your number, and you'll receive a code. Enter that code back on Fidohub and from there you can manage the subscription! 

 

Hope this helps everyone out!

 

 

 

 

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Re: How do I cancel Spotify?

I am looking for options to cancel the premium spotify from my account. however it is shaping up to be a trap where no one can cancel it. 

 

And before you send me to http://www.fidohub.ca/ .....IT DOES NOT HAVE AN OPTION TO CANCEL.

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Re: How do I cancel Spotify?

Hey @clint123, thanks for reaching out.

We certainly don't want  to simply send you back on Fidohub.ca

 

Just to make sure I understand the issue here, when you go on this page, are you connected on WI-FI?

 

If so, it should allow you to put in the code that would allow you to see your profile and cancel Spotify.


Let me know.

 

 



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Re: How do I cancel Spotify?

I've been trying to cancel my subscribtion as well but there is no option on fidohub. How do I do this?

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Re: How do I cancel Spotify?

Hey @ tanveerfatima!

Did you have the 6-month free subscription? Are you able to follow these steps:

-Go to fidohub.ca.

-Connect to Wi-Fi.

-Enter your phone number and click GET CODE.

-Enter the code and click SUBMIT.

-Select CANCEL SPOTIFY PREMIUM.

-Select YES, CANCEL SPOTIFY PREMIUM.

Let us know!



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Re: How do I cancel Spotify?

I wasn't able to cancel it on the computer, but was able to cancel from my phone.

 

Hope this helps!

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Re: How do I cancel Spotify?

I've tried both on my phone and laptop and not found success =\. Please help!
I'd like to cancel this trial so I can switch my account to a Spotify family account.
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Re: How do I cancel Spotify?

Hey manishk!

 

What exactly is happening when you try cancel your subscription? Are you not receiving the code by SMS? 



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Re: How do I cancel Spotify?

I also cannot cancel my Spotify, and I am being charged 9.99 every month.

 

Fidohub doesn't prompt you to do anything, it just says yeah you have Spotify. I want to CANCEL it so I am not paying 9.99. If someone could assist me that would be great, thanks

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Re: How do I cancel Spotify?

Hi there @Adam4 

 

Thanks for reaching out to the Community. 

 

In order to cancel your $9.99 Subscription, you should follow these steps:

1. Go to fidohub.ca.

2. If you’re connected to the Fido network (not Wi-Fi), skip this step.

  • If you are on Wi-Fi, enter your phone number and click GET CODE.
  • After you get the text message with your code, go back to fidohub.ca to enter the code and click SUBMIT.
  • If fidohub.ca doesn’t recognize the code, turn off Wi-Fi and try again.

3. Log on to fidohub.ca and click CANCEL SPOTIFY SUBSCRIPTION.

4. Click YES, CANCEL SPOTIFY.

 

Hope it helps Smiley heureux

 

 



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Re: How do I cancel Spotify?

I went on fidohub.ca but I didn't find any way to cancel. is there any problem with the page ?

thanks

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