I've changed my plan from prepaid to monthly just yesterday. And I called to fido today to change my plan again.
While I am trying to check my plan, after logging on to my account, I cannot see the details of this number. Then I tried the app but it just shows "We've hit a snag. Please check back later."
So how can I check my plans and usage of my number?
There's sometimes a 24 delay after a new account activation is done, which can explain the error message.
Does the same thing happen when you try to use a different browser? Let us know if the issue persists after 24 hours.
You will be able to check your plan details by logging on Fido.ca > My account > Services > Mobile > My plan