How Fido treats the customers?

[Prince11]

1. I called today 18884813436 because i am customer with fido for more than two years and i called if fido can match which bell is offering me but it was higher than what bell was offering. So i told can you please transfer to loyalty department or retention department but she said we don't have any of them, what i said is final.
2. She told me you can talk to my senior but they also cannot do nothing.
3. I have just have one question, is it real that fido don't have loyalty department for their loyal customers? 

[FidoPhilippe]

Hey @Prince11! Congrats on your first post.

I'm sad to hear that we couldn't find a better offer for you. I certainly understand why you feel down due to that.

Just to clarify, we don't have a loyalty/retention department per say, as all our frontline employees can assist with those requests.

That being said, we can always take another look for you to see if we can find an offer that suits you. If you're interested, just advise us and will send you a PM right away.