Hey @Prince11! Congrats on your first post.
I'm sad to hear that we couldn't find a better offer for you. I certainly understand why you feel down due to that.
Just to clarify, we don't have a loyalty/retention department per say, as all our frontline employees can assist with those requests.
That being said, we can always take another look for you to see if we can find an offer that suits you. If you're interested, just advise us and will send you a PM right away.