Hours of operations

Hours of operations

Hours of operations

SOLVED
Moonface1
I'm a Participant Level 2

Hours of operations

call after 20 min to hour i told her you close at 9 pm in Calgary time she Said No We Dont i told her i called yesterday by 9 you were close she said no i said im honest she said we open to 12 mid night i said ok i will call i called at 9:10 pm the answer machine said you are close fido you start to be ridiculous thank you i have everything recorded and i told her i'm recording the phone call

 

 

 

 

Accepted Solution

Hours of operations

Solved by Former Moderator FidoMegan

HiMoonface1!

 

I'm really sorry for the misinformation. Our customer service by phone is open from 8AM to 9PM Monday to Friday and 9AM to 5PM on Saturday and Sunday. 

 

***Edited***

 

I also wanted to add that there are other ways to get in contact with us. You can reach us by:

 

Facebook 

Twitter 

- Live chat

 

To find out more click here.  

 

Hope this helps! 

 

 

View solution in context
9 REPLIES 9
FidoMegan
Former Moderator

HiMoonface1!

 

I'm really sorry for the misinformation. Our customer service by phone is open from 8AM to 9PM Monday to Friday and 9AM to 5PM on Saturday and Sunday. 

 

***Edited***

 

I also wanted to add that there are other ways to get in contact with us. You can reach us by:

 

Facebook 

Twitter 

- Live chat

 

To find out more click here.  

 

Hope this helps! 

 

 



Rdo
I'm a Participant Level 3
I'm a Participant Level 3

Well, is 8:12 am and still hear the message that sorry...blah blah blah ...  our hours of operations are Mon to Fri 8am ...

FidoRachel
Former Moderator

hey @Rdo, were you able to get through? 

 

Are you calling from Canada? 

 

Can you confirm the number you dialled please? 



Rdo
I'm a Participant Level 3
I'm a Participant Level 3

10:34 same response, I'm guessing Fido's super duper system cannot identify from where the call comes from and is going to a PST time office because my number starts with 778.

 

Now I wonder, if I call to 911, the call will go to BC instead of where I am?

FidoRachel
Former Moderator

Don't worry @Rdo, when calling 911 from your wireless device, the call is forwarded to local police based on your physical location.



Rdo
I'm a Participant Level 3
I'm a Participant Level 3

611 and 1-888-481-3436, is Fido, I listened to all your advertisement before telling sorry ...

FidoRachel
Former Moderator

From what province is your area code?  

 

If you have a BC number for example, you'll only be able to reach customer service at 8am PDT. 

 

Don't forget we're available on Facebook or Twitter if you need help! 



Rdo
I'm a Participant Level 3
I'm a Participant Level 3

Yes, from Ontario. 8:40am my last call and same message.

Business hours:

611

Weekdays 8 a.m. to 9 p.m. (local time)
Weekends 9 a.m. to 5 p.m. (local time)

 

Mandarin and Cantonese:
1-866-888-FIDO (3436)
Weekdays from 9 a.m. to 10 p.m. (Eastern Time), ( 8PM for Alberta) 

 

Online Chat:
Weekdays 8 a.m. to midnight  (Eastern Time). ( 10PM for Alberta) 
Weekends 9 a.m. to 8 p.m. (Eastern Time).

These info can be found here: https://www.fido.ca/web/page/portal/Fido/GCT_ContactUs#existing