Horrible reception/dropped calls

Horrible reception/dropped calls

Horrible reception/dropped calls

I'm a Participant Level 1

Horrible reception/dropped calls

My husband and I just switched from Telus to Fido because they had a good promotion, and so far it was the biggest mistake ever! My husband  cannot get any reception in the building he works or receive or make calls, and texts only work half the time. When we had Telus, we never ever had any issues. So frustrated with this company! Anyone else experiencing the same thing in Ottawa? Thinking I might switch companies yet again Sad

I'm Experienced Level 2

I am sorry to hear that as well! @newhere2018 what kind of phones are you on?

Former Moderator

Hey @newhere2018!


Welcome to the community Smiley 


Sad to learn that you are experiencing difficulties with our network. 


Are you using a non Fido phone? 


If so, make sure that the network settings are set up correctly. 


You can follow the steps shown here


Let me know if that helps!