Horrible Experience

Horrible Experience

Horrible Experience

Kazihasan1
I'm a Participant Level 2

Horrible Experience

All i wanted is to cancel my line and fido offered me a better deal with a new phone ,I found out they are sending a wrong phone,not the one that i wanted. I spent almost 5 hours with Fido reps via phone and visting the store to cancel the order for both accounts i have. The order is already in process so they cannot do anything so i will have to wait untill i retrun the phone which is shipped to me and then cancel the line. I already paid my upgrade fee so basically i cannot cancel the line and the other company cannot guarantee the deal will be avaiable untill i sort everything out with Fido. I have been a fido customer for last 7 years but i think its time to move on.

3 REPLIES 3
FidoStephane
Community Specialist

Hey there @Kazihasan1

 

That doesn't right. I'll send you a PM right now so we can get this fixed Smiley 

 

Chat soon! 



Kazihasan1
I'm a Participant Level 2

over 2 hours after i replied to your pm,No response yet. Great customer service !!!

We just replied to you in PM, see you there! Smiley