Horrible Experience

Horrible Experience

Horrible Experience

SOLVED
kartiksharma
I'm a Participant Level 1

Horrible Experience

Horrible experience
Just woke up this morning @ 6 A.M and found that no service on my phone.(All payments made timely, never ever late)
Tried calling from wife phone and it took 28 minutes to get connected with so called Fido customer care.
then I went to a local Fido authorised dealer who opens at 10.
It took 45 minutes to get my phone activate.
I found that Fido deactivated my account by mistake(as per customer care guy, he was very helpful). Reached 4 hours late(my shift starts at 8 A.M) to office just because of this pathetic network and the sad moment was when I reached office there was one customer who was trying to reach me on my cell and emails since morning(My job profile is to answer all customer queries on web leads). I called back and found that because of Fido I lost a sale which cost me $600(My Commission). I got a big **bleep** from my immediate manager who also lost his profit(I don't know how much). He is still not convinced that Fido deactivated my account by mistake. He is thinking that I am making a lame excuse.
I am in sales and if you go in to my account usage you will see that I am paying extra every month for 3 GB just to get in touch with my customer as I have to answer all queries online right away.

Thanks Fido for this outstanding experience.

Accepted Solution

Re: Horrible Experience

Solved by Former Moderator FidoMaria

Hi @kartiksharma & welcome to the Community!

 

We're sorry to read about your experience as this is definitely not something we want our amazing customers to go through. Sad


I'm happy to see that the phone is back up and running though. I'd love to follow up with you on the account to make sure everything's in the right order. I'll send you a PM.

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1 REPLY 1
FidoMaria
Former Moderator

Hi @kartiksharma & welcome to the Community!

 

We're sorry to read about your experience as this is definitely not something we want our amazing customers to go through. Sad


I'm happy to see that the phone is back up and running though. I'd love to follow up with you on the account to make sure everything's in the right order. I'll send you a PM.