Home internet down after upgrade to unlimited

Home internet down after upgrade to unlimited

Home internet down after upgrade to unlimited

nel82
I'm a Participant Level 3

Home internet down after upgrade to unlimited

so few days back after fido website failed to inform me of any over use charges . Happened twice. I sign up for notification ..nothing gets sent. I cant access my usage it keeps going to fido.ca and "checking availability"

anyway signed up for upgrade to unlimited (was on 300gb) .
On the day of the bill cycle at 12 am exactly my internet stopped working.
router is on and all lights up.

So I called Fido reps. Sunday they said it will take 24 to 48 hrs to resolve. Monday they had no idea I called. Set up a case. Said it will take a while and I should check up later. So Tuesday I call and after like 4 transfers and 3 agents: Tech department says its not their issue .. the customer service should cancel. I talk to customer service rep and its a tech issue. I finally got in touch with one fido rep who was kind enough to work on solving the isssue. I will see tomorrow.

I am exhausted from waiting on the line and being transferred back and forth. Also I lost faith in their ability to solve issues with their website.


So I know others have had this too. My question is how long will it take?

4 REPLIES 4
KAPABLE-K
MVP

It should not take this long if all you did was switched to unlimited at your billing cycle.

Did you unplug your modem and plug it back in?



nel82
I'm a Participant Level 3

Yes, I upgraded a few days before my billing cylce ended.
Have tried uplugging/plugging/ restting the router. Nothing yet.

Hey @nel82,

 

We've just sent you a PM so we can take a closer look into it together Smiley



nel82
I'm a Participant Level 3

Thank you! I sent a PM and will follow up there.