Home Phone monthly fee increase?

Home Phone monthly fee increase?

Home Phone monthly fee increase?

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I'm a Contributor Level 2

Home Phone monthly fee increase?

I just got my latest invoice and it stated that the monthly fee is increasing by $3/mth....??????

 

FEE INCREASES FOR FIDO HOME PHONE AND DEVICE PROTECTION SERVICES At Fido, we're all about providing reliable, top-quality service and an excellent network. And to continue offering the level of service you're used to, we're increasing some of our fees. As of May 9, 2016, the monthly service fee for Fido Home Phone will go up by $3 (per line plus applicable taxes), and the monthly service fee for Fido Device Protection will go up by $1 (per line plus applicable taxes). Of course, if you only have one of these services on your account, you'll only pay the increase for that service. You can view your current monthly service fees in this bill. All other aspects of your Fido services will remain the same. This change is made in accordance with the CRTC Wireless Code. If you wish to respond to this notice or have any questions, concerns or wish to modify or cancel your Fido Home Phone service or Device Protection plan, please reach out to us in any of the ways listed in the contact us section of this bill.

 

The price we pay for monthly home phone is a wireless fee.  I signed up for Fido wireless home phone due to the price.  I was told that the fee will never go up and that's why I signed up, and now Fido is going ahead and increasing the fee?

 

 

 

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Accepted Solution

Re: Home Phone monthly fee increase?

Solved by Senior MVP Senior MVP

@gcrmt wrote:

...

The price we pay for monthly home phone is a wireless fee.  I signed up for Fido wireless home phone due to the price.  I was told that the fee will never go up and that's why I signed up, and now Fido is going ahead and increasing the fee?


Hello Gcrmt,

 

  Unfortunately, the person who told you the fees would never go up was not correct.

 

  I understand you believe that since the home phone is wireless, it falls under the Wireless code. However, the Right to refuse changes clause only applies for the duration of the fixed-term of a post-paid contract. Grandfathered plans are no longer on a fixed-term and therefore would potentially be subject to change. So far, Fido has (thankfully) decided to honour grandfathered plans, but they are well within their right to enforce in-market plans. You will notice that there is no similar clause for pre-paid customers. Since the Fido home phone is also not on a fixed-term contract, the Right to refuse changes clause would not apply either.

 

  It would be akin to renting an apartment. You can sign a lease or go month-to-month. If you sign a two-year lease, the landlord cannot increase rent during that two year period. Following that two year period, you may continue on a month-to-month basis. If you chose month-to-month, the landlord does have the right to increase rent. Yes, there are some stipulations, such as giving ample notice of any rent increase, etc. but it is otherwise pretty much at their discretion. A tenant can then choose to pay the increased rent or look for a new place to live.

 

  With regards to the home phone, it is essentially a month-to-month contract. You have been given ample notice of the price increase. You may choose to stay with the Fido home phone or you may choose to go elsewhere. The Wireless Code would protect you if you chose to cancel the home phone. Since there is no end-date associated with the home phone (and no associated subsidy), they cannot charge you a cancellation fee.

 

  I'm sorry, but it's a little naive to think that fees would never increase. All of the major telecoms recently increased their rates for home phone and certain other services. They blame the weak dollar for their rise in costs. Unfortunately, fixed prices with rising costs is not sustainable -- in any industry. Generally, the price of goods and services have gone up. Home phone service is no different.

 

Hope this helps Smiley

 

Cheers

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33 REPLIES 33
I'm a Participant Level 3

 Fido your rep is officially going down the toilet. You out of nowhere make a price jump like that for your customers claiming top quality service when all your fido community posts are flooded with complaints about how the service has been with customers waiting patiently for fixes that never seemed to come. Yes other providers may charge more but that's because you don't have issues with basic service. The draw with Fido home phone was the price. What's the draw now? Customers were having to use their cell phones to do any calls with extensions etc using up cell phone minutes and paying overages all while paying for the home phone service you couldn't use during the time your fix was "coming soon". We've already paid increases thanks to the that. I can't believe a company would do this to their own customers.

I'm a Participant Level 3

Any company that increases a service by 30% for no perceived changes or improvements definitely only antagonizes their existing customers. 

While some previous statements have reminded us that the fees are on a month to month basis, what is to prevent further excessive increase percentages from being implemented without any reasonable amount of time before the next increase,(i.e. in 60 or 90 days from this increase).

Note that Mr. Rogers has increased their home phone but now offers Unlimited calling to the US for only $2.00 per month, but Fido wants $7.00 per month for the same service

Can you say 'Rogers and Fido are related'

For a $1.00 increase per month, I do not believe any of us would even have this discussion ( a 10% increase)

 

I'm a Participant Level 2

FYI: I just come off the phone with CSR from Wind Mobile.

Their offer was $20/month (including $5 BYOD credit - unlimited Canada calling). The ZTE works with their network. Now I just need to go to a office to check it out with their Sim card.
I hope is not locked on Fido.... I don't think they went that far to lock it but never knows.

What is great with WindMobile ... They never increase prices.

I'm willing to pay $2 more per month - just to show Fido that their sneaky policy of increasing unjustified prices can be punished.

@56744fido : competition is good. If you don't care & respect existing customers... Well you lose them.
Instead of making $15/month.... You'll make $0.... Soon enough, other companies would see the opportunity and take your business.


@Sika wrote:
FYI: I just come off the phone with CSR from Wind Mobile.

Their offer was $20/month (including $5 BYOD credit - unlimited Canada calling). The ZTE works with their network. Now I just need to go to a office to check it out with their Sim card.
I hope is not locked on Fido.... I don't think they went that far to lock it but never knows.

What is great with WindMobile ... They never increase prices.

I'm willing to pay $2 more per month - just to show Fido that their sneaky policy of increasing unjustified prices can be punished.

@56744fido : competition is good. If you don't care & respect existing customers... Well you lose them.
Instead of making $15/month.... You'll make $0.... Soon enough, other companies would see the opportunity and take your business.

Hello Sika,

 

  Welcome to the community!

 

  Are you sure the ZTE home phone device works on the Wind network? According to this specification sheet, the WF721 frequencies are 850 and 1900 MHz (bands 5 and 2, respectively) on GSM and UMTS. Wind's network uses band 4 (1700/2100 MHz) on UMTS...

 

Cheers


I'm a Participant Level 2

CSR took my ZTE's IMEI and verified it. It appeared that is good for Wind network. Only problem is it possible to be locked but I highly doubt Fido went to the effort to lock it down.

@56744fido: have you guys locked the device on your network or is unlocked?

Wind rep told me that in order to make sure everything is fine, to go to their nearest store and they would test it before we start porting the number.

Hey @Sika,

 

Our Wireless Home Phones are locked to our network.

 

We defintiely don't want to see you go! I'll send you a PM shortly so we can talk more about this Smiley




@FidoChristina wrote:

Hey @Sika,

 

Our Wireless Home Phones are locked to our network.

 

We defintiely don't want to see you go! I'll send you a PM shortly so we can talk more about this Smiley


@FidoChristina hoe can I get it unlocked? I want to move my number from Fido also.



Hey @KAPABLE-K

We'd be sorry to see you go Sad 

The unlocking policy we have also applies to the WHP.

I'm sending you a PM.



Hello again,

 

  No, I do not work for Fido. I don't even work in the telecom industry. My point wasn't how much the price increased, it was that all businesses have to deal with rising costs. There are many business costs which are not directly tied to the Canadian dollar, but are still affected by it. It's not just importing/exporting...

 

  I'm with you though, I'm not going to sit here and debate economics. You posted your opinion, I posted mine.

 

Cheers

 

 


Hey @SgtWilko and thank you for using the Community Smiley

 

The pricing affects all subscribers and the old pricing won't be grandfathered.

 

We understand how important it is to have a reliable service. And there's a cost that comes with giving the top quality service, and the prices to do so have gone up.

 

That's why sometimes, we have to take a 2nd look at our prices.

 

I hope  this answers your questions Smiley

 

 

 




@FidoKenny wrote:

Hey @SgtWilko and thank you for using the Community Smiley

 

The pricing affects all subscribers and the old pricing won't be grandfathered.

 

We understand how important it is to have a reliable service. And there's a cost that comes with giving the top quality service, and the prices to do so have gone up.

 

That's why sometimes, we have to take a 2nd look at our prices.

 

I hope  this answers your questions Smiley

 

 

 


@FidoKenny  How can you say there is a cost for reliable and quality service to justify the price increase. Since September 2015 the quality of service from Fido have been below standards.

 

1. The introduction of the VoLTE and WiFi calling was botched

2. The revamp of the website again botched, Fido launched a broken website and it is still broken.

3. Home phone is having problems since December 2015, it hasn't been fixed as yet and to add insult to injury Fido wants us to pay $3 more for a broken service. 
  



I'm Helpful Level 1

@FidoKenny

 

Really? We are talking a 30% increase for ZERO measurable added functionality or services. Is that even legal? I don't know of any service that can justify a sudden 30% increase to its clients, especially for recent subscribers. You can imagine the pushback if Hydro, Gaz Metro, Videotron or any other service for that matter would try a stunt like that.

 

Like I said in my previous post, I don't have a problem with a price increase of that magnitude for a service for future subscribers since they have a choice to buy it or look elsewhere.However, such a rate hike for existing $10/month subscribers, especially for those who just subscribed, is just plain greedy and unethical on Fido's part. Especially since the service has its fair share of unresolved issues (examples below) so the top quality argument holds absolutely no water in my mind. It is just a plain old money grab. How can this make any business sense? Very dissapointed in Fido.

 

Top quality service?

 

Fido Home Phone message indicator is not working properly
http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/27376


ZTE WF721 - Problems entering PINs or phone xtens...
http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/26260

 

Wireless home phone
http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/27102

 

Fido Home Phone WF720 / WF721
http://forums.fido.ca/t5/forums/forumtopicpage/board-id/Smartphones/thread-id/28220

 

Senior MVP


@gcrmt wrote:

...

The price we pay for monthly home phone is a wireless fee.  I signed up for Fido wireless home phone due to the price.  I was told that the fee will never go up and that's why I signed up, and now Fido is going ahead and increasing the fee?


Hello Gcrmt,

 

  Unfortunately, the person who told you the fees would never go up was not correct.

 

  I understand you believe that since the home phone is wireless, it falls under the Wireless code. However, the Right to refuse changes clause only applies for the duration of the fixed-term of a post-paid contract. Grandfathered plans are no longer on a fixed-term and therefore would potentially be subject to change. So far, Fido has (thankfully) decided to honour grandfathered plans, but they are well within their right to enforce in-market plans. You will notice that there is no similar clause for pre-paid customers. Since the Fido home phone is also not on a fixed-term contract, the Right to refuse changes clause would not apply either.

 

  It would be akin to renting an apartment. You can sign a lease or go month-to-month. If you sign a two-year lease, the landlord cannot increase rent during that two year period. Following that two year period, you may continue on a month-to-month basis. If you chose month-to-month, the landlord does have the right to increase rent. Yes, there are some stipulations, such as giving ample notice of any rent increase, etc. but it is otherwise pretty much at their discretion. A tenant can then choose to pay the increased rent or look for a new place to live.

 

  With regards to the home phone, it is essentially a month-to-month contract. You have been given ample notice of the price increase. You may choose to stay with the Fido home phone or you may choose to go elsewhere. The Wireless Code would protect you if you chose to cancel the home phone. Since there is no end-date associated with the home phone (and no associated subsidy), they cannot charge you a cancellation fee.

 

  I'm sorry, but it's a little naive to think that fees would never increase. All of the major telecoms recently increased their rates for home phone and certain other services. They blame the weak dollar for their rise in costs. Unfortunately, fixed prices with rising costs is not sustainable -- in any industry. Generally, the price of goods and services have gone up. Home phone service is no different.

 

Hope this helps Smiley

 

Cheers