Home Phone monthly fee increase?

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Home Phone monthly fee increase?

I just got my latest invoice and it stated that the monthly fee is increasing by $3/mth....??????

 

FEE INCREASES FOR FIDO HOME PHONE AND DEVICE PROTECTION SERVICES At Fido, we're all about providing reliable, top-quality service and an excellent network. And to continue offering the level of service you're used to, we're increasing some of our fees. As of May 9, 2016, the monthly service fee for Fido Home Phone will go up by $3 (per line plus applicable taxes), and the monthly service fee for Fido Device Protection will go up by $1 (per line plus applicable taxes). Of course, if you only have one of these services on your account, you'll only pay the increase for that service. You can view your current monthly service fees in this bill. All other aspects of your Fido services will remain the same. This change is made in accordance with the CRTC Wireless Code. If you wish to respond to this notice or have any questions, concerns or wish to modify or cancel your Fido Home Phone service or Device Protection plan, please reach out to us in any of the ways listed in the contact us section of this bill.

 

The price we pay for monthly home phone is a wireless fee.  I signed up for Fido wireless home phone due to the price.  I was told that the fee will never go up and that's why I signed up, and now Fido is going ahead and increasing the fee?

 

 

 

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Re: Home Phone monthly fee increase?


@gcrmt wrote:

...

The price we pay for monthly home phone is a wireless fee.  I signed up for Fido wireless home phone due to the price.  I was told that the fee will never go up and that's why I signed up, and now Fido is going ahead and increasing the fee?


Hello Gcrmt,

 

  Unfortunately, the person who told you the fees would never go up was not correct.

 

  I understand you believe that since the home phone is wireless, it falls under the Wireless code. However, the Right to refuse changes clause only applies for the duration of the fixed-term of a post-paid contract. Grandfathered plans are no longer on a fixed-term and therefore would potentially be subject to change. So far, Fido has (thankfully) decided to honour grandfathered plans, but they are well within their right to enforce in-market plans. You will notice that there is no similar clause for pre-paid customers. Since the Fido home phone is also not on a fixed-term contract, the Right to refuse changes clause would not apply either.

 

  It would be akin to renting an apartment. You can sign a lease or go month-to-month. If you sign a two-year lease, the landlord cannot increase rent during that two year period. Following that two year period, you may continue on a month-to-month basis. If you chose month-to-month, the landlord does have the right to increase rent. Yes, there are some stipulations, such as giving ample notice of any rent increase, etc. but it is otherwise pretty much at their discretion. A tenant can then choose to pay the increased rent or look for a new place to live.

 

  With regards to the home phone, it is essentially a month-to-month contract. You have been given ample notice of the price increase. You may choose to stay with the Fido home phone or you may choose to go elsewhere. The Wireless Code would protect you if you chose to cancel the home phone. Since there is no end-date associated with the home phone (and no associated subsidy), they cannot charge you a cancellation fee.

 

  I'm sorry, but it's a little naive to think that fees would never increase. All of the major telecoms recently increased their rates for home phone and certain other services. They blame the weak dollar for their rise in costs. Unfortunately, fixed prices with rising costs is not sustainable -- in any industry. Generally, the price of goods and services have gone up. Home phone service is no different.

 

Hope this helps Smiley

 

Cheers

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Re: Home Phone monthly fee increase?


@gcrmt wrote:

...

The price we pay for monthly home phone is a wireless fee.  I signed up for Fido wireless home phone due to the price.  I was told that the fee will never go up and that's why I signed up, and now Fido is going ahead and increasing the fee?


Hello Gcrmt,

 

  Unfortunately, the person who told you the fees would never go up was not correct.

 

  I understand you believe that since the home phone is wireless, it falls under the Wireless code. However, the Right to refuse changes clause only applies for the duration of the fixed-term of a post-paid contract. Grandfathered plans are no longer on a fixed-term and therefore would potentially be subject to change. So far, Fido has (thankfully) decided to honour grandfathered plans, but they are well within their right to enforce in-market plans. You will notice that there is no similar clause for pre-paid customers. Since the Fido home phone is also not on a fixed-term contract, the Right to refuse changes clause would not apply either.

 

  It would be akin to renting an apartment. You can sign a lease or go month-to-month. If you sign a two-year lease, the landlord cannot increase rent during that two year period. Following that two year period, you may continue on a month-to-month basis. If you chose month-to-month, the landlord does have the right to increase rent. Yes, there are some stipulations, such as giving ample notice of any rent increase, etc. but it is otherwise pretty much at their discretion. A tenant can then choose to pay the increased rent or look for a new place to live.

 

  With regards to the home phone, it is essentially a month-to-month contract. You have been given ample notice of the price increase. You may choose to stay with the Fido home phone or you may choose to go elsewhere. The Wireless Code would protect you if you chose to cancel the home phone. Since there is no end-date associated with the home phone (and no associated subsidy), they cannot charge you a cancellation fee.

 

  I'm sorry, but it's a little naive to think that fees would never increase. All of the major telecoms recently increased their rates for home phone and certain other services. They blame the weak dollar for their rise in costs. Unfortunately, fixed prices with rising costs is not sustainable -- in any industry. Generally, the price of goods and services have gone up. Home phone service is no different.

 

Hope this helps Smiley

 

Cheers


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Re: Home Phone monthly fee increase?

If you're saying the home phone service could not be in a contract you are wrong. I signed up under a 2 year agreement for wireless home phone. So for the next 2 years my pricing should not increase. Which is probably why I didn't receive this notice.
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Re: Home Phone monthly fee increase?


@illusion87 wrote:
If you're saying the home phone service could not be in a contract you are wrong. I signed up under a 2 year agreement for wireless home phone. So for the next 2 years my pricing should not increase. Which is probably why I didn't receive this notice.

Hello Illusion87,

 

  Fair enough. Thank you for letting me know that signing a two-year contract is possible with the home phone. However, the point of my previous post still holds true. Once your two years are over, they are within their right to enforce in-market rates. The notion that rates could never increase because it was somehow protected under the Wireless Code is still flawed.

 

Cheers


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Re: Home Phone monthly fee increase?

So the older home wireless customers get a $3 increase while the new people who signed up will basically get the service for $10 per month over 2 years.That sounds fair.Not.I as a $15 per month customer and many others were not offered the 2 year promo that just ended.If this $3 increase is in fact reality many older customers will be rethinking there service with Fido.I will.

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Re: Home Phone monthly fee increase?

Hey @theperfectimage

 

You can benefit from any promotion as long as it still available. You can also look at all our promotions on the Fido.ca. 

 

 



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Re: Home Phone monthly fee increase?

Already ha a long talk last eve about us customers already paying $15 per month.The only option was to cancel old home phone and resign up.But would mean losing home number.Would be happy to sign 2 yr contract for $9 per month(Average what new custimer pays)but us older customers do not have that choice.

This will not end well for many people.

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Re: Home Phone monthly fee increase?

The promotion regarding the WHP is now expired. Keep an eye on our website for upcoming promos. 

 

 



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Re: Home Phone monthly fee increase?



Hello Illusion87,

 

  Fair enough. Thank you for letting me know that signing a two-year contract is possible with the home phone. However, the point of my previous post still holds true. Once your two years are over, they are within their right to enforce in-market rates. The notion that rates could never increase because it was somehow protected under the Wireless Code is still flawed.

 

Cheers


Hello @Cawtau,

 

Although I agree in principle with your point that increasing service prices are a reality, a 30% increase with barely 45 days notice, with ABSOLUTELY NO NEW SERVICES or VALUE added is just greedy and rightfully perceived as gouging by customers. Especially if one just recently switched over to Fido Home Phone at $10/month. That's saying nothing about the broken voicemail indicator feature on the ZTE modem that has been going on since last year without any solution in sight.

 

That said, it is not clear to me if the price increase will be applied to existing $10/month subscribers or if these will be grandfathered. I'll phone Fido CS to ask them if the home phone line I just activated end January will be subject to that increase or not. If not, then I can't fault Fido for increasing their pricing for new subscribers who have a choice of going with Fido or any other provider. If they tell me my very recent subscription will be subject to the increase, then I will call foul. Its fine to offer a service at a very attractive price for a limited time to get customers to switch to Fido. It would be ridiculous however to gouge these new subscribers with a 30% increase right after they switched. This would generate so much ill will towards the company and certainly cause the loss of a significant part of the newly acquired clients. 

 

 

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Re: Home Phone monthly fee increase?

Hey @SgtWilko and thank you for using the Community Smiley

 

The pricing affects all subscribers and the old pricing won't be grandfathered.

 

We understand how important it is to have a reliable service. And there's a cost that comes with giving the top quality service, and the prices to do so have gone up.

 

That's why sometimes, we have to take a 2nd look at our prices.

 

I hope  this answers your questions Smiley

 

 

 



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