Help! I've been getting billed by the minute even though I have unlimited evenings and weekends!

Help! I've been getting billed by the minute even though I have unlimited evenings and weekends!

Help! I've been getting billed by the minute even though I have unlimited evenings and weekends!

gtauser
I'm a Participant Level 1

Help! I've been getting billed by the minute even though I have unlimited evenings and weekends!

Here is what my plan says I have:

 

By the Month - $49 Talk, Text & Data plan

  • Unlimited Outgoing texts (From Canada to Canadian mobile number)

  • Unlimited Outgoing international text (From Canada to U.S. or international
    mobile numbers)

  • 750 min
    Canada-wide
    45¢/min
    Anytime Minutes

  • - Incoming calls

  • Unlimited
    Canada-wide
    5PM - 7AM
    Evenings and weekends (Weeknights, from 5 p.m. to 7 a.m. and weekends from Friday 5 p.m. to Monday 7 a.m.)

  • Unlimited Anytime Minutes

 

 

 

 

Yet, I am getting billed for my calls, and my service drops out in no time, because there is no balance.   Are you having technical problems?   How do I get this refunded?  

 

 

** Edited to add labels **

1 REPLY 1
FidoRanya
Former Moderator

Hey @gtauser,

 

Thanks for reaching out and Welcome to the Community Very_Happy

 

That's definitely strange.  I'll send you a PM so we can take a look to see what's going on. 

 

Talk to you soon.