Help! I've been getting billed by the minute even though I have unlimited evenings and weekends!

[gtauser]

Here is what my plan says I have:

By the Month - $49 Talk, Text & Data plan

• Unlimited Outgoing texts (From Canada to Canadian mobile number)

• Unlimited Outgoing international text (From Canada to U.S. or international
  mobile numbers)

• 750 min
  Canada-wide
  45¢/min Anytime Minutes

• - Incoming calls

• Unlimited
  Canada-wide
  5PM - 7AMEvenings and weekends (Weeknights, from 5 p.m. to 7 a.m. and weekends from Friday 5 p.m. to Monday 7 a.m.)

• Unlimited Anytime Minutes

Yet, I am getting billed for my calls, and my service drops out in no time, because there is no balance.   Are you having technical problems?   How do I get this refunded?  

** Edited to add labels **

[FidoRanya]

Hey @gtauser,

Thanks for reaching out and Welcome to the Community . 

That's definitely strange.  I'll send you a PM so we can take a look to see what's going on. 

Talk to you soon.