Having trouble changing plan online

Having trouble changing plan online

Having trouble changing plan online

Tony_Wong
I'm a Contributor Level 1

Having trouble changing plan online

I'm currently having trouble changing my plan online and I'm getting the same error as everyone else is in that it is telling me to contact a real person to get it sorted out.  And much like everyone else I am having difficulty trying to get through to CSR on the 611 number.  Any help?

4 REPLIES 4
vclaurin
I'm a Participant Level 1

I'm having the same trouble. I'm looking to change the plan online and it won't let me. I've been trying to get through to a CSR for 3 days now!

Hey @vclaurin! Sorry for the long wait. Were you able to change your plan? Let me know Smiley



FidoMaria
Former Moderator

Hi @Tony_Wong!

 

Were you finally able to reach someone? If not, let me know and I'll send you a PM. Smiley



Tony_Wong
I'm a Contributor Level 1

Yes I was able to contact someone via *88.