Having trouble changing plan online

[Tony_Wong]

I'm currently having trouble changing my plan online and I'm getting the same error as everyone else is in that it is telling me to contact a real person to get it sorted out.  And much like everyone else I am having difficulty trying to get through to CSR on the 611 number.  Any help?

[vclaurin]

I'm having the same trouble. I'm looking to change the plan online and it won't let me. I've been trying to get through to a CSR for 3 days now!

[FidoStephen]

Hey @vclaurin! Sorry for the long wait. Were you able to change your plan? Let me know

[FidoMaria]

Hi @Tony_Wong!

Were you finally able to reach someone? If not, let me know and I'll send you a PM.

[Tony_Wong]

Yes I was able to contact someone via *88.