Upgraded my phone and kept my existing plan in the Black Friday week but still haven’t received the bill credit.
Fido’s explanation of this on the forum seems to be that the plan must be an “in-market plan” rather than an existing plan.
I chatted with an agent before ordering the new phone to make sure I understood the deal correctly, and the agent never mentioned it must be an “in-market” plan to be eligible for the promotion.
I also made it clear I was going to keep my old plan.
Please look into this.
We thank you for your long time loyalty, we truly appreciate you being with us for so many years!
The offer was available on in-market plans with voice and data and a 2-year agreement, meaning that it wasn't available if ever you had an exclusive offer plan.
Was the upgrade done online on fido.ca and did you see the offer available on your profile when you logged in?
Also, the credit is applied automatically on the first or second invoice after the upgrade / activation, so even with an eligible plan it would be normal that you haven't received the credit yet.
If you'd like us to take a closer look at the account, you can contact us here or we can send you a PM on the Community, let us know.