Group messaging / WI-FI Calling on Pixel 2 XL

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Group messaging / WI-FI Calling on Pixel 2 XL

Hello fido community,

 

Does fido support group messaging? I am unable to get it to work and I have confirmed that the settings on my phone are set to allow it. When I send a group message, the sent message and the replies are all individual. I am using an unlocked Google Pixel 2 XL. Is there something I am missing? Appreciate any help you can provide.

 

Thanks,

W-R

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Do you happen to know what type of phone the users you are messaging are using?

 

It is possible that they are using a phone not compatible with group MMS and that may be causing this.

 

Let us know Smiley 



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

@FidoNick

 

I have tried it with multiple combinations (iphones only, android only, iphone/android mixed) and it does not work for any. I aslo tried to enable chat features using data but that is not successful. When i try to enable it, the loading circle spins indefinitely.

 

This also happens when I try to enable Wifi calling. Is that beause my phone was not purchased from Fido? Can my IMEI be Fido registered to allow for those features to be enabled or would I have to use a different carrier?

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Hey W-R! 

 

Valeska here taking over Smiley 

 

Thank you for clarifying all of that information. 

 

I would like to try a few more things with you. 

 

Can you go in Settings > Apps & Notifications > See All > Messages > Storage > Clear Data > Clear Cache

 

If that doesn't work, it may be an issue with having unnecessary APNs. You should try to delete any APNs aside from the ones you can see here

 

Wifi calling is not supported with non Fido devices. You can check out all the details about Wifi calling here

 

Let me know if that helps! 



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Hi @FidoValeska,

 

I did the first "clear cache" step and that did not help.

 

I have 2 APNs, Fido Internet and Fido Tethering. On Fido Internet all is the same except for MMS proxy which shows mmsproxy.fido.ca

 

Clear on wifi calling. I need a Fido phone or different carrier. Thanks.

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Thanks for getting back to us, @W-R!

 

Can you try changing the MMS Proxy to 205.151.11.13 and let us know if that changes anything?

 

 



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

@FidoClaudia

 

I couldn't change it, but I created a new APN with those settings and it did not work.

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Hey @W-R

 

Thanks for the update.  I've done some research and it seems that disabling enhanced LTE in your settings might fix the issue you're having.  Can you please try that?


Let us know how it goes!



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Thanks @FidoJulien. I did come across that as well and I tried it. That didn't fix the problem either.

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Thanks for letting me know @W-R!

 

I'll send you a PM so we can look into this further.

 

Talk to you soon!



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