Group messaging / WI-FI Calling on Pixel 2 XL

[W-R]

Hello fido community,

Does fido support group messaging? I am unable to get it to work and I have confirmed that the settings on my phone are set to allow it. When I send a group message, the sent message and the replies are all individual. I am using an unlocked Google Pixel 2 XL. Is there something I am missing? Appreciate any help you can provide.

Thanks,

W-R

[W-R]

Further to this, I am unable to allow WiFi calling. The process started, took me to the website to complete my address for 911 and then I got a text saying it was ready to use, just enable it in my settings. I did and nothing happens, there is only the loading circle that doesn't go away  

[FidoRanya]

Hey @W-R , 

Fido does support group messaging so this should definitely work   .

Let's look into a few things first. Can you check your advanced settings in the Messages App and see if auto-download MMS is on?

As for Wi-Fi calling, it is only supported on Fido phones at the moment.

[W-R]

Hi FidoRanya, 

That's good news. Hope I can get it sorted.

I can confirm it is set to auto download and also set to use MMS instead of mass SMS. 

Thank you. 

[FidoNick]

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@W-R wrote:

Hi FidoRanya, 

That's good news. Hope I can get it sorted.

I can confirm it is set to auto download and also set to use MMS instead of mass SMS. 

Thank you. 

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Thanks for confirming!

Can you confirm what app you use for messages on your Pixel?

If you're using the default app, in the settings there should be a "group MMS" option. Can you confirm if you see that?

[W-R]

Hi @FidoNick @FidoRanya,

I do see that setting and I have it selected. Messages still go as individual messages. 

Thanks

[FidoNick]

What messaging app are you using? Is it the default app from your phone?

[W-R]

@FidoNick

Yes it is, sorry I forgot to add that.

I also tried to group message using Textra but that did not work either.

Thanks

[FidoNick]

Have you by any chance tried Android messages?

The service should work, is your data turned on and do picture messages go through?

[W-R]

@FidoNick

Yes to all of those questions.