Group messaging / WI-FI Calling on Pixel 2 XL

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Group messaging / WI-FI Calling on Pixel 2 XL

Hello fido community,

 

Does fido support group messaging? I am unable to get it to work and I have confirmed that the settings on my phone are set to allow it. When I send a group message, the sent message and the replies are all individual. I am using an unlocked Google Pixel 2 XL. Is there something I am missing? Appreciate any help you can provide.

 

Thanks,

W-R

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I'm a Contributor Level 1
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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Further to this, I am unable to allow WiFi calling. The process started, took me to the website to complete my address for 911 and then I got a text saying it was ready to use, just enable it in my settings. I did and nothing happens, there is only the loading circle that doesn't go away  

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Hey @W-R

 

Fido does support group messaging so this should definitely work Smiley  .

 

Let's look into a few things first. Can you check your advanced settings in the Messages App and see if auto-download MMS is on?

 

As for Wi-Fi calling, it is only supported on Fido phones at the moment.



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Hi FidoRanya, 

 

That's good news. Hope I can get it sorted.

 

I can confirm it is set to auto download and also set to use MMS instead of mass SMS. 

 

Thank you. 

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Re: Group messaging / WI-FI Calling on Pixel 2 XL


@W-R wrote:

Hi FidoRanya, 

 

That's good news. Hope I can get it sorted.

 

I can confirm it is set to auto download and also set to use MMS instead of mass SMS. 

 

Thank you. 



Thanks for confirming!


Can you confirm what app you use for messages on your Pixel?

 

If you're using the default app, in the settings there should be a "group MMS" option. Can you confirm if you see that?

 

 



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Hi @FidoNick @FidoRanya,

 

I do see that setting and I have it selected. Messages still go as individual messages. 

 

Thanks

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

What messaging app are you using? Is it the default app from your phone?

 

 



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

@FidoNick

 

Yes it is, sorry I forgot to add that.

 

I also tried to group message using Textra but that did not work either.

 

Thanks

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Re: Group messaging / WI-FI Calling on Pixel 2 XL

Have you by any chance tried Android messages?


The service should work, is your data turned on and do picture messages go through?

 

 



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Re: Group messaging / WI-FI Calling on Pixel 2 XL

@FidoNick

 

Yes to all of those questions.

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