Got a new fido pulse plan on my account but can't get spotify premium?

[KevinB95]

I recently added another line to my account. It is a pulse plan but fido and spotify wont link. The line does not have spotify premium. I have tried literally everything to get this working. I've uninstalled the app, went through fido hub on the phone, nothing works. Spotify and Fido customer service have been unable to assist so far. Any sugestions?

[JuSimard]

Sorry for previous message. **bleep** automatiquement correction.

Same problem here for one of my cell phones in my account. One phone is premium but the other one can't get premium account.

Could you help me ?

Thanks !

[FidoManuel]

I was able to understand I've replied to your previous message.

Keep me updated on the results!

[JuSimard]

Hi,

Sans problème here for one of cell phone un m'y account. One cell phone je spotify premium but thé other one can't cet premium account.
Cam you help me ?

Thanks!

[FidoManuel]

Hey JuSimard!

Have you visited this page.

It's a step-by-step guide to activate your free subscription to Spotify Premium  

Let me know if that worked for you!

[Jihadhamam]

Hi.
I have the exact same problem. Please help

[FidoMaria]

Hi Jihadhamam!

Were you able to get this resolved?

I'll send you a private message so we can look into this together.

Talk to you soon!

[joaotatsch]

Hello, I'm also having the same issue. Could you help me too?

Thank you, 

João.

[FidoKenny]

Hello joaotatsch

I would like to verify all of this with you.

I'm sending you a PM.

Talk to you soon

[SarahSweitzer]

Me too, same issue, could someone help me?

[FidoStephen]

Hey Sarah! I replied to your post on this thread.

[FidoAmanda]

Hey san_dhu!

Welcome to the Community!

What happens when you try to register your Spotify Premium account? Are you getting an error message?

Thanks!

[san_dhu]

I have the same problem

[Ygudsorio]

Hello! I have the same problem with my Spotify premium! I'be tried everything and doesn't work! Went to a Fido store and they told me to contact the Spotify people because they could not solve that! I talk to to the Spotify people and they send me with you all over again guys! 

I hope you you can help me! 

[FidoAlyson]

Hey Ygudsorio,

Welcome to the Community! 

I'll go ahead and send you a PM to check it out.

Keep in mind that in the future, if you need anything, you can reach us through private message on Facebook or Twitter

Talk to you soon!

[mclaudefyfe]

Hi
I have the same exact problem ans i Also called fido several times. I went to the store too and i have no solution yet. Were you able to resolve this last person problem? Please someone help me!

[FidoMaria]

Hi mclaudefyfe & welcome to the Community!

I'll send you a private message so we can take a look into this together.

Talk to you soon!

[FidoMaria]

Hi KevinB95!

I'd need a few more details to figure out what's going on.

Does the Spotify app work at all? Also, when you went on fidohub.ca, were you connected to WiFi, or to your cellular data?

Any information on how the registration was done will be helpful.

Thanks!

[KevinB95]

FidoMaria, the spotify app works just fine. No installation problems. The problem comes when I log into spotify. It does not give me a premium subscription as it did on my primary line. It simply logs in and I have a free account. Clicking go premium brings me to the credit card payment page. I downloaded spotify through fidohub, getting the code and all that. I have tried everything including downloading spotify over data.

[FidoMaria]

Thanks for the details KevinB95!

I'll need to check out your account to figure out what's going on. I'll send you a private message.

Talk to you soon!