Getting 4G no LTE on my Galaxy S7!

Getting 4G no LTE on my Galaxy S7!

Getting 4G no LTE on my Galaxy S7!

SOLVED
Momo5
I'm a Participant Level 2

Getting 4G no LTE on my Galaxy S7!

Hello,

 

As of recently I've only been getting 4G, no LTE. I checked the topic, and seems like the SVN has to be adjusted as I understood from previous posts.

How do I get that fixed?

Would that delete/reset data on my phone?

What possibly caused it to change/stop working?

 

Thank you

Accepted Solution

Re: Getting 4G no LTE on my Galaxy S7!

Solved by I'm a Participant Level 2 Momo5

Hello Cawtau,

 

Thank you for your response. I called Fido and they instructed me to reset the network on my phone and that worked. I'm getting LTE now. 

😀

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4 REPLIES 4
Cawtau
Senior MVP

Hello Momo5,

 

  Welcome to the community!

 

  It is true that some devices needed to be updated to the newest operating software or else they would lose LTE functionality. If I understood correctly, it was due to the necessity of including 911 calling.

 

  To fix the issue, you would simply have to update your phone's operating software to Fido's most recent version. Unfortunately, OS updates will cause a factory reset of your phone resulting in the deleting any data on the device.

 

Hope this helps Smiley

 

Cheers


FidoMaria
Former Moderator

Hi @Momo5 & welcome to the Community!

 

Are you using a Fido phone or an unlocked phone? And where exactly did you see a post about the SVN?



Momo5
I'm a Participant Level 2

I'm using an unlocked phone

Momo5
I'm a Participant Level 2

Hello Cawtau,

 

Thank you for your response. I called Fido and they instructed me to reset the network on my phone and that worked. I'm getting LTE now. 

😀