General Questions: Refunds

General Questions: Refunds

General Questions: Refunds

SOLVED
h_malh
I'm a Participant Level 1

General Questions: Refunds

Hello Everyone!

 

I have opted out of fido to some other network provider. I have made an extra payment towards my current bill by mistake. How will the extra amount come back to me?

 

Thanks in advance!

Mike

 

***Edited to add labels***

 

Accepted Solution

Re: General Questions: Refunds

Solved by Former Moderator FidoMegan

Hi@h_math!

 

Welcome to the Community! Very_Happy 

 

If you over paid on a cancelled account, it'll automatically be refunded by cheque approximately 30 days from your final billing date. If your payment is less than $10, we'll need to send a refund request. 

 

Let us know if the balance is less than $10! 

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1 REPLY 1
FidoMegan
Former Moderator

Hi@h_math!

 

Welcome to the Community! Very_Happy 

 

If you over paid on a cancelled account, it'll automatically be refunded by cheque approximately 30 days from your final billing date. If your payment is less than $10, we'll need to send a refund request. 

 

Let us know if the balance is less than $10!