Has anyone's status change to IN PROGRESS yet?
I am #9 in line for 64GB Black and mine is still open as of this morning. I see ROGERS is already starting to ship their orders and yet we have 0 communication from Fido...
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From past experience on the iphone 5S and 6. Fido's online reservation system is DIFFERENT than the store allocation queue. Reserving first online does not mean you are the first to get the phone, only first in the online queue.
Fido (and other carriers) has a seperate queue for walk in customers. These phone allocation are entirly seperate from the online reservation queue and are higher priority than online queue to drum up hype for the phone and enure avaliablity for walk in customers. Walk in customers in some aspect are more important than online reserved customers because they haven't made the deposit yet.
But online reserved customers has their perks too. For high demand phones like the Iphone, you might have to wait in line for hours to ensure you get the phone on day 1. If supply is scarce, walk in customers have to travel from store to store to locate a phone. and also online reserved customers also get a free wireless charger for giving Fido a deposit prior to the phone release. The downside of course is you have to wait until the low priority reserved line gets its phone allocation.
Hope this helps.
I cancelled my phone reservation, as it was too long a wait for me. Fido staff told me over the phone that I was lucky, as the phone was in stock (s6 edge) and I would get the phone quicker (than the reservation route), but as a trade-off wouldn't get a wireless charger if I ordered from them. Meh.
Just called Fido today, to clarify when my phone was shipped and I was promptly told that there are no phones in stock and they have "no idea" when they are coming in. So, the opposite of what I was told 5 business days ago. 17 years with Fido and any / all redeeming qualities that I once liked are well out the window.
I'm sorry to learn you've been misinformed. As much as I'd love to give you an approximate delay, the Samsung S6/S6 Edge is in high demand, which causes additional delays on top of our regular delivery delays (7 business days).
I'll keep my fingers crossed that you'll be getting it soon!
Though I thank you for your quick response, my disappointment has nothing to do with delays, or the popularity of the phone in question. It has to do with Fido's lack of transparency and not being able to give clear answers. If stock levels are at "0", just tell me that.
I've been given 4 different answers in 4 different conversations. I was definitively told...twice...that the phone was in stock. Staff double-checked to confirm. This was the main reason why I cancelled my reservation. To be told the complete opposite a week later just doesn't make sense. Even more frustrating is that I was the one that had to initiate contact to find out that my order wasn't being shipped.
With today's technology, how is it not possible to know exact inventory levels?
I understand where you are coming from... I am assuming the phone was in stock when the order was placed but was backordered while the order was being processed.
As Samantha mentionned, the phone is highly in demand and we are truly trying our best to get it to you as fast as we can.
Have you tried your luck at a Fido store?