Freezing Fido account while abroad

Freezing Fido account while abroad

Freezing Fido account while abroad

SOLVED
Mhoferova
I'm a Participant Level 1

Freezing Fido account while abroad

I would like to freeze my account while i am abroad,. Last time i called Fido they told me it is possible and i could call from the airport to do So.
As i was leaving 5:30am the service line wasn't open And Now i am away And i can't call Fido.
Is there any way how to freeze the account via email or could i authorize somebody to do it in my name?

 

 

Accepted Solution

Re: Freezing Fido account while abroad

Solved by Moderator

Hi @Mhoferova

 

Welcome to Community Smiley

 

It's indeed possible to suspend an account temporarily while you are travelling. Certain conditions apply and the offer can expire anytime. 

 

You can find alternative methods to contact us here

 

If you want, I can send you a PM.

 

Let me know!

View solution in context
1 REPLY 1
FidoFaiza
Moderator

Hi @Mhoferova

 

Welcome to Community Smiley

 

It's indeed possible to suspend an account temporarily while you are travelling. Certain conditions apply and the offer can expire anytime. 

 

You can find alternative methods to contact us here

 

If you want, I can send you a PM.

 

Let me know!