These days I had a weird experience with Fido for a fraud issue.
It seemed that On Feb. 16, 2016, Someone changed my fido account information through phone call to Fido, ordered an IPhone 6 PL & Fido SIM, delivered to a place at the address I didn't know, and also changed my cellphone fido plan ( monthly) to a 2 years term plan. All were charged to my account by default.
current status: fraud investigation requested, still awaiting the feedback from Fido Fraud investigation department.
relevant fraud investigation requests:
Q: When will Fido get back to me with results of the fraud investigation and set me assured a peace of mind?
Can Fido fraud investigation department catch the person who did the fraud and bring him to justice?
Look forward to your feedback!
I am currently experiencing this same issue. I have been promised back a call from fraud department but it has been a week already and I have not heard from them. What was the outcome of your case?
I am very frustrated at this point and would like to get this sorted out as soon as possible.
I responded to your other thread, but I thought I would also post it here as well for the benefit of any others with similar troubles:
Sorry to hear that there was fraudulent access to your account. Have you taken the appropriate measures? At the very least you should change your passwords and cancel your credit card...
If you haven't already done so, you might consider informing the Canadian Anti-Fraud Centre. You should also consider the advice here. It may seem like a hassle, but any preventative measures taken now are definitely better than trying to sort out stolen identities after the fact.
Hope this helps
I am experiencing the same issue
Someone bought an Iphone 7 from my account, changed everything, adress, email, plan, home and bussines phone numbers; so far, i have an outstanding bill of 1000 dollars
Fraud departement opened a file last thursday but with all the holidays I have no idea how long it's gonna take for them to contact me and even better to solve the case
Did your cases solved well? were you having any problems by getting your account and infos back?
Any advice, any info will ease my mind and give my night sleep back
thank you for any kind of piece of information you can give me