Flex Data plan billing

Flex Data plan billing

Flex Data plan billing

SOLVED
Zyabra
I'm a Participant Level 2

Flex Data plan billing

Hello. I'm looking at my bill details and it says I used 900.82 MB of data. According to the  published flex data rates it shouldn't cost me more than 20CAD (that would be the price for 1GB, right?). However I am charged 25CAD ( for 900.82 MB. Could you please explain where those 5 extra dollars are coming from?

 

 

 

 

Accepted Solution

Re: Flex Data plan billing

Solved by I'm a Participant Level 2 Zyabra

Ok, I've just called the customer service - the issue has been resolved.

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3 REPLIES 3
Zyabra
I'm a Participant Level 2

Had a look at my previous bill - same thing. Used only 411.10 MB but was charged 25$ for that amount of data. Why? 

Zyabra
I'm a Participant Level 2

Ok, I've just called the customer service - the issue has been resolved.

Awesome! What was the issue?