First bill higher than expected

First bill higher than expected

First bill higher than expected

SOLVED
muraturan
I'm a Participant Level 2

First bill higher than expected

Hello, i bought a fido simcard for 45 cad which includes 2gb internet, 500 minutes of talking and unlimited text. I was gonna pay my bill toay but it says that it is 75 cad. Is there a reason for this? Because i am pretty sure that my bill is monthly 45 cad.

 

Accepted Solution

Re: First bill higher than expected

Solved by MVP MVP

Hello @muraturan,

 

Welcome to the community!

 

If you login to your account on Fido.ca you should be able to see your plan details and the monthly fee, if it indeed $45 then you can view your bill details to see what the extra charges is for.

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MVP

Hello @muraturan,

 

Welcome to the community!

 

If you login to your account on Fido.ca you should be able to see your plan details and the monthly fee, if it indeed $45 then you can view your bill details to see what the extra charges is for.



Hey @muraturan

 

Let us know if you were able to sort this out! 



muraturan
I'm a Participant Level 2

i sorted it out. Extra 25 cad fee was for the sim card money so from now on, i think it will start to come as 45 dollars. Thanks.