Fingerprint Not Working S6

Fingerprint Not Working S6

Fingerprint Not Working S6

Lars
I'm a Participant Level 2

Fingerprint Not Working S6

Hey guys,

Just after I updated my Samsung Galaxy S6, my fingerprint lock has had an error. Whenever I try to unlock my phone using my fingerprint it would say, "Fingerprint sensor not working try again later." I restarted my phone couple of times but the prompt still shows. I can't even add or remove the fingerprint security ive set up. As of now, I've just set up my pin code but I would like to utilize my fingerprint lock again. Hope someone can help. Thanks.

Lars

 

 

 

3 REPLIES 3
FidoRanya
Former Moderator

Hey @Lars

 

Since this has been triggered after the update, I would suggest clearing your cache partition to begin with , then trying to reset your settings to see if it helps!

 

@Community, any suggestions ? 



Lars
I'm a Participant Level 2

Hi,

I just did that now as you mentioned but it still prompts the same warning. I tried removing the fingerprint and recreate a new one but it wont let me.
FidoRanya
Former Moderator

Thanks @Lars,

 

I would suggest backing up the phone and doing a factory reset to see it it helps. Test it out first before restoring it though!