Fidohub.ca says unable to cancel spotify premium although it is on spotify

Fidohub.ca says unable to cancel spotify premium although it is on spotify

Fidohub.ca says unable to cancel spotify premium although it is on spotify

SOLVED
yasminehajar
I'm a Participant Level 1

Fidohub.ca says unable to cancel spotify premium although it is on spotify

I had a a student account with spotify and I cancelled it through Fidohub.ca to sign-up again with my pulse plan. Unfortunately, something wrong is going on and I'm getting an error message saying 'We couldn't cancel your Spotify Premium Subscription'. Do I have to wait until the end of the months of my subscription ends? shouldn't it be automatic swithc?

 

Thanks for the help!

Yasmine

Accepted Solution

Re: Fidohub.ca says unable to cancel spotify premium although it is on spotify

Solved by Former Moderator FidoMegan

Hi! 

 

As an existing Spotify Premium customer, you're sadly not eligible for the offer that comes included in the Pulse plans. 

 

This is only available to new Spotify Premium activations.

 

You can find the details on that here

 

Hope that clarifies that for you. 

 

 

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1 REPLY 1
FidoMegan
Former Moderator

Hi! 

 

As an existing Spotify Premium customer, you're sadly not eligible for the offer that comes included in the Pulse plans. 

 

This is only available to new Spotify Premium activations.

 

You can find the details on that here

 

Hope that clarifies that for you.