FidoDollars expire

FidoDollars expire

FidoDollars expire

SOLVED
123qwerty
I'm a Participant Level 1

FidoDollars expire

 

email saying fido dolars expire went straight to junk mail

 

night before travelling to us can't get customer service to answer

 

they charge me 80$ for travel pack on one phone while i have 500+$ fido dollars and need two travel packs for 2 phones

 

i cant order on other phone because not accoubt holder phone

 

i barely made it before midnight to try to order travel pack for second phobe usibg fido dollars and was going to get travel packs for both phones until the fido dollars run out

 

but

 

72 hour wait period between transactions with fido dollars

 

10 year customer saying

 

 

Accepted Solution

FidoDollars expire

Solved by Former Moderator FidoRanya

Hey there, 

 

Thanks for joining the Community, we're so pleased to have you Very_Happy

 

We sent bill notifications in January and sent email and SMS reminders to our customers to let them know that the FidoDOLLARS program was ending soon. You can check out more details here

 

If you requested to add the option with your FidoDOLLARS™ before the expiry date, even though there's a delay, they will still be applied. No worries ! 

 

Let us know if you had any other questions. 

 

 

 

 

 

 

View solution in context
1 REPLY 1
FidoRanya
Former Moderator

Hey there, 

 

Thanks for joining the Community, we're so pleased to have you Very_Happy

 

We sent bill notifications in January and sent email and SMS reminders to our customers to let them know that the FidoDOLLARS program was ending soon. You can check out more details here

 

If you requested to add the option with your FidoDOLLARS™ before the expiry date, even though there's a delay, they will still be applied. No worries ! 

 

Let us know if you had any other questions.