FidoDollars expire

[123qwerty]

email saying fido dolars expire went straight to junk mail

night before travelling to us can't get customer service to answer

they charge me 80$ for travel pack on one phone while i have 500+$ fido dollars and need two travel packs for 2 phones

i cant order on other phone because not accoubt holder phone

i barely made it before midnight to try to order travel pack for second phobe usibg fido dollars and was going to get travel packs for both phones until the fido dollars run out

but

72 hour wait period between transactions with fido dollars

10 year customer saying

[123qwerty]

Hey there, 

Thanks for joining the Community, we're so pleased to have you . 

We sent bill notifications in January and sent email and SMS reminders to our customers to let them know that the FidoDOLLARS program was ending soon. You can check out more details here. 

If you requested to add the option with your FidoDOLLARS™ before the expiry date, even though there's a delay, they will still be applied. No worries ! 

Let us know if you had any other questions. 

[FidoRanya · Accepted solution]

Hey there, 

Thanks for joining the Community, we're so pleased to have you . 

We sent bill notifications in January and sent email and SMS reminders to our customers to let them know that the FidoDOLLARS program was ending soon. You can check out more details here. 

If you requested to add the option with your FidoDOLLARS™ before the expiry date, even though there's a delay, they will still be applied. No worries ! 

Let us know if you had any other questions.