Here is how clueless Fido's customer service is:
I keep getting these My fido Experience emails from firstname.lastname@example.org with Fadel Chbihna's signature on it.
There is no option to quickly respond back to Fido as the email comes from a no reply address. Fadel's email address is not there.
So I go to Fido's website and click on the "show us some love" link and type the following message:
This message is for Fadel Chabinha's who keeps sending me these Fido experience emails. As she doesn't put her own email address in those emails I have to resort to this feedback form.
I have some suggestions for you since you asked.
As soon as I sent this feedback message, I got a confirmation email from Fido saying “we don't monitor this inbox anymore”. Contact us on Facebook , tweeter.... And I was shaking my head...naive naive puppy..
Thanks for the feedback!
The survey is there so we can collect your feedback. We have different steps and questions to make sure we can properly compare the info and make sure your feedback is properly addressed.
You can use the Show us some Love option on our website as well. We still send the information and make sure your feedback is forwarded but we don't monitor it for servicing request. Sorry for the confusion there.
Were you having difficulties with certain sections of the website? Let us know, we'd be happy to look into this for you.