Fido will not take responsiblity or action in replacing my device when they sent my phone to an old address this week. Apparently I am to make my way from Nova Scotia to Toronto and pick up the phone and return it in order to be reinbursed for me driving an hour and a half away to purchase a new device on my credit card. I explained the urgency of my situation over the phone and they took all responsiblity then proceeded to back track and do nothing for me. Was on phone for hour and 20 minutes waiting to hear nothing usefull.
Welcome to the Community.
This definitely doesn't sound like the kind of experience we want for any of our customers. Were you able to get this sorted out?
Let us know if you still need help with this and I'll send you a PM so we can take a closer look into this together.