Fido prepaid 100 anytime minutes not refilling

[keidon]

Hi Fido,

I'm on prepaid $85/year unlimited evenings and weekend plan (grandfathered plan). I renewed my plan on April 1st 2016. I am suppose to have 100 minutes local calling, so why am I still set at 4 minutes? Also my plan doesn't match up with the description of all the calling features listed on my account fido.ca:

-Unlimited Outgoing texts(From Canada to Canadian mobile number)

-30¢ per text Outgoing international text (From Canada to U.S. or international
mobile numbers)

-100 Anytime Local minutes valid for 1 yearAnytime Minutes

-40¢ per minute Incoming calls

-UnlimitedEvenings and weekends (Weeknights, from 5 p.m. to 7 a.m. and weekends from Friday 5 p.m. to Monday 7 a.m.)

What features exactly did I pay for?

Kevin Dong

[KAPABLE-K]

The refill can take up to 48hours so that could be one reason why your account didn't reflect the 100min as yet.

What features is not correct?

[FidoRanya]

Hey keidon, 

Thanks for reaching out about this . 

I'll send you a PM so we can compare your plan and what's listed on the My Account portion of the website! 

[kevangel]

I wish I can post a screenshot of the "features" listed on my account. The ones listed on my first post are the actual features. I have seen these features listed ever since fido.ca revamped.

This is keidon. I don't know why I posting under a different username. This is my first time on the forums.

[FidoRanya]

@kevangel you have two profiles? 

I sent a PM to @keidon to help out, I'm waiting for a reply .