incoming mail server settings are not specific to fido, they depend on the email provider of the email address you are using on your phone,. for example, if your setting up a Shaw cable email, then you would get the incoming email settings from Shaw, if u are setting up a cogeco email on yoru fido phone then u get the incoming server settings from yup you guessed it, Cogeco, if your setting up yahoo or gmail or outlook, you get the incoming server settings from those providers respectively and not fido.
hope this help
I had the same problem - but found a solution.
It was a big headache.
I called fido a few times and they didn't know anything about how to resolve this.
They should know that they should tell us their outgoing server.
Called godaddy - they said that the outgoing server must need to be changed by fido.
Change outgoing server to
Then change the port to 25. No SSL.
It worked. Try it. I hope it does for you.
Previously they had me try port 80, 465, and a few others, SSL on and off, and nothing worked.
My e-mail is Shaw and after 45 minutes talking with them and a similar amount of time with Fido Support, I still couldn't connect with outgoing mail server, neither Fido nor Shaw. I always had port 25 and finally, in Advanced Settings, selected "None" for Authentication. I then connected easily with Fido and have since changed my outgoing server back to Shaw and connect with absolutely no problems and probably faster than with the Fido server. It also doesn't seem to matter whether I have wi-fi on or not so there is no fiddling with networks. Hope this helps someone else trying to make things work with little or no support.
I constantly get this error message "The connection to the outgoing server "gprs.dido.ca" failed.
Note I use email over wi-fi only, I don't have a data plan.
How should I configure this?