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Hi all, i've just been hacked
Someone just bought a Iphone 7 from my account, changed my email adress, my adress, everything
Accidentally I checked my account and I have a bill of 950 and something
I hope they will fix this, I,m sdtill on hold with some support guy, he,s trying to figure out and open a fraud ticket
What FIdo is doing in this cases, guys?
Thanks for the info
Anything will help
Solved! Go to Solution.
April 2017
Hey @sorida ,
Very sorry to hear that your account was taken over, I hate when these things happen .
We have a Fraud department that will make sure to take care of you and restore everything!
I'll send you a PM to help out .
Hi there,
Just to let you know case was solved
I was contacted by the Fraud department, quick and professional.
Everything was restored.
Thank you
Hey @sorida ,
Very sorry to hear that your account was taken over, I hate when these things happen .
We have a Fraud department that will make sure to take care of you and restore everything!
I'll send you a PM to help out .
Hi Ranya,
You said something about a PM?
Didn't get any; and if you sent it to the email associated to my account, that one is the bogus email that was changed; I can provide you my real emial, teh one that was always in my account, untill it wasa hacked
Thank you for answering
Hi @sorida!
We sent you a PM on Community on Thursday! Did you not receive it? Can you please double-check your Community inbox?
Let me know!
I got it
Thank you
I did answer on it; can you access it or should I resend it to your email?
Thanks
Hi,
i did resent it to your adress
i will try to reply the original again
Thank you
Sorina
Pleasde let me know if you got it this time
Thank you
Can I have an answer, please?
Thank you
I just got back to you through PM. Want to add that we are not a Live Chat service so there can be some delay between replies.
There is also other ways to reach us.
Thanks.