Fido number hacked?

[sorida]

Hi all, i've just been hacked

Someone just bought a Iphone 7 from my account, changed my email adress, my adress, everything

Accidentally I checked my account and I have a bill of 950 and something

I hope they will fix this, I,m sdtill on hold with some support guy, he,s trying to figure out and open a fraud ticket

What FIdo is doing in this cases, guys?

Thanks for the info

Anything will help

[sorida]

Hey @sorida , 

Very sorry to hear that your account was taken over, I hate when these things happen . 

We have a Fraud department that will make sure to take care of you and restore everything!

I'll send you a PM to help out . 

[sorida]

Hi there,

Just to let you know case was solved

I was contacted by the Fraud department, quick and professional.

Everything was restored.

Thank you

[FidoFaiza]

That's awesome. Thanks for taking time to update us, @sorida

Cheers!

[FidoRanya · Accepted solution]

Hey @sorida , 

Very sorry to hear that your account was taken over, I hate when these things happen . 

We have a Fraud department that will make sure to take care of you and restore everything!

I'll send you a PM to help out . 

[sorida]

Hi Ranya,

You said something about a PM?

Didn't get any; and if you sent it to the email associated to my account, that one is the bogus email that was changed; I can provide you my real emial, teh one that was always in my account, untill it wasa hacked

Thank you for answering

[FidoFaiza]

Hi @sorida!

We sent you a PM on Community on Thursday! Did you not receive it? Can you please double-check your Community inbox?

Let me know!

[sorida]

I got it

Thank you

I did answer on it; can you access it or should I resend it to your email?

Thanks

[FidoFaiza]

Can you retry sending your reply through private? We never received your reply to our initial message. 

Thanks.

[sorida]

Hi,

i did resent it to your adress

i will try to reply the original again

Thank you

Sorina

[sorida]

Pleasde let me know if you got it this time

Thank you

[sorida]

Can I have an answer, please?

Thank you

[FidoFaiza]

@sorida,

I just got back to you through PM. Want to add that we are not a Live Chat service so there can be some delay between replies.

There is also other ways to reach us. 

Thanks.