Fido number hacked?

Fido number hacked?

Fido number hacked?

SOLVED
sorida
I'm a Contributor Level 1

Fido number hacked?

Hi all, i've just been hacked

Someone just bought a Iphone 7 from my account, changed my email adress, my adress, everything

Accidentally I checked my account and I have a bill of 950 and something

I hope they will fix this, I,m sdtill on hold with some support guy, he,s trying to figure out and open a fraud ticket

 

What FIdo is doing in this cases, guys?

 

Thanks for the info

Anything will help

Accepted Solution

Re: Fido number hacked?

Solved by Former Moderator FidoRanya

Hey @sorida

 

Very sorry to hear that your account was taken over, I hate when these things happen Sad

 

We have a Fraud department that will make sure to take care of you and restore everything!

 

I'll send you a PM to help out Smiley

View solution in context
11 REPLIES 11
sorida
I'm a Contributor Level 1

Hi there,

 

Just to let you know case was solved

I was contacted by the Fraud department, quick and professional.

 

Everything was restored.

 

Thank you

 

 

That's awesome. Thanks for taking time to update us, @sorida Smiley

 

Cheers!



FidoRanya
Former Moderator

Hey @sorida

 

Very sorry to hear that your account was taken over, I hate when these things happen Sad

 

We have a Fraud department that will make sure to take care of you and restore everything!

 

I'll send you a PM to help out Smiley



sorida
I'm a Contributor Level 1

Hi Ranya,

You said something about a PM?

Didn't get any; and if you sent it to the email associated to my account, that one is the bogus email that was changed; I can provide you my real emial, teh one that was always in my account, untill it wasa hacked

 

Thank you for answering

Hi @sorida!

 

We sent you a PM on Community on Thursday! Did you not receive it? Can you please double-check your Community inbox?

 

Let me know!



sorida
I'm a Contributor Level 1

I got it Smiley

Thank you

 

I did answer on it; can you access it or should I resend it to your email?

 

Thanks

Can you retry sending your reply through private? We never received your reply to our initial message. 

 

Thanks.



sorida
I'm a Contributor Level 1

Hi,

 

i did resent it to your adress

 

i will try to reply the original again

 

Thank you

 

Sorina

sorida
I'm a Contributor Level 1

Pleasde let me know if you got it this time

 

Thank you

sorida
I'm a Contributor Level 1

Can I have an answer, please?

 

Thank you

@sorida,

 

I just got back to you through PM. Want to add that we are not a Live Chat service so there can be some delay between replies.

 

There is also other ways to reach us. 

 

Thanks.