The Fido new website is so hard to use, The way they redsign the interface is not user friendly at all.
Is not easy to find out what i needed and somtimes it doesn't even have the features that I am looking for.
I found the site is only half the way done as many of the features you click on it then it says it is not yet ready for use?
Is been 3 months already and is still showing me the same message?
the old design is better in a way that i found. It is simple nice and clear and is much easiler to use.
We actually quite enjoy our new design! Can you tell us a little more about which features are not working for you?
Did you try testing it from a different browser to see if it is giving you the same error messages?
Shouldnt it be about the customer experience and not about FIDO enjoying the site?
I also have issues with the "new" site.. tried on explorer, safari and firefox..
Have to log in multiple times, pages not loading properly, want to see account details? good luck.
I think FIDO tried to fix something that wasnt broken.
It's no wonder that Fido likes their new website - about the only thing you can do on it is give Fido money.
The old site was a useful tool for the customer whereas this new "improved" site has me pulling my hair out and wanting to strangle the designer.
I agree with other posts - don't fix something that isn't broken.