Fido keeps charging me on the free tablet data plan

Fido keeps charging me on the free tablet data plan

Fido keeps charging me on the free tablet data plan

greenstorm
I'm a Participant Level 1

Fido keeps charging me on the free tablet data plan

Hi Fido,

 

I got an offer of a free tablet + free 2 year 4G data only plan on fido extra this September. The plan include a free tablet, 2 year of 4G data only plan and the $35 activation fee waived. I walked into a fido store and the representative found my profile and set up the account with no problem. However, I got charged the $35 and the $15 data plan fee on my first billing cycle. I went to the store again, this time the rep told me fido will credit me back after 2-3 months. So I waited 3 months and just got my new bill which still shows the $15 charge without any credit.

 

I'm just wondering what should I do in this case. This thing is driving me crazy. If I ever know that taking a promotion will take me that much of time, I will never do it and switch to another ISP.

 

Thanks

3 REPLIES 3
FidoKenny
Moderator

Hello @greenstorm 

 

We are always happy to help you with your invoice. At the same time, we can go over the details of the promotion you were offered.

 

When you get a chance, you can contact us. To find the ways to reach us, make sure to take a look at our contact page here.

 

We can also send you a PM here on the Community if it's best for you. Let us know.



Jycl
I'm a Participant Level 1

I also have the same question. I have my tablet data plan setup in Sept and patiently waited for 3 bill cycles as the sales representative told me that the initial activation fee and the dates plan fees will credit back to me after about 2 bill cycles, yet I'm still seeing tablet data plan charges showing up on my latest bill, and I still don't see any credits. Not sure if others have the same experience.

Hello @Jycl,

 

That's rather strange and indeed should have been credited by now! 

 

Did you reach out to our customer service as @FidoKenny mentioned above to review your invoices and the promotion you're on?