Fido internet is not working

[Clara716]

I have been with Fido for about four years. Everything was fine until today. I have a monthly plan which includes internet data and my new cycle started just few days ago. I am sure I have not reach the data limit yet. Today at noon, my phone still showed "LTE connected" & the signal is 2/5, but internet is actually not working. I cannot open any web pages or use any apps. Any ideas?

[Clara716]

Hello @Clara716,

What is the make and model of your phone? Are you inside or outside when this happened? is it happening all over or just at a certain location? Did you try restarting your phone?

[KAPABLE-K · Accepted solution]

Hello @Clara716,

What is the make and model of your phone? Are you inside or outside when this happened? is it happening all over or just at a certain location? Did you try restarting your phone?

[Clara716]

Hey, thanks.

I just restarted my phone and it is worked The signal is back to 4/5 as well.