Fido gave me a new account number and now Spotify Premium does not work

[B-rent14]

I received a text from Fido saying something had gone wrong with my account. I then received another text when they provided my new account info.

They cancelled my old account and I had to setup my login again for my new account info.

Once they cancelled my original account my Spotify premium does not work which makes sense since it was tied to the original Fido account.

When I try and go to fidohub.ca on my phone and log into Spotify it says the number is already associated with another phone number.

I am using the same phone and phone number as the original account.

I need to be able to associate my Spotify account with the new Fido account so as not to lose my playlists

Can a moderator help me out with this?

Thanks

[GS9]

Hello, I am also having this exact same issue. Fido issued me a new account and now my spotify premium is not working at all. I was hoping this could be fixed as soon as possible. Thanks.

[FidoCatherine]

Hi there GS9

Let's take a closer look at that together 😃

I'm sending you a PM now. We'll try to help get this fixed ASAP.

Talk to you soon!

[FidoKenny]

Hey B-rent14 and welcome to the Fido Community

I'm happy to help to get this fixed ASAP.

You will receive a PM from me in no time.

Talk to you soon

[Sarahmarie]

I have the same exact issue and just phoned Fido about this issue, but I do not think that the issue was resolved. Can you please let me know what steps to take as well, thanks! 

Sarah

[FidoManuel]

Sending you a PM right away!

[B-rent14]

Hey look...I'm allowed back on the forum.

Once I posted my issue I was not able to log back into the forum to get my PMs because it would go through a non-stop cycle of login screens.

So I am still without premium Spotify

Can someone help?

Thanks

[FidoKenny]

Hey @B-rent14 and welcome to the Community

Let me take a look that for you.

I'm sending you a PM now to get this looked into. This way we can get this fixed ASAP.

Talk to you soon