Fido extra call charges

[Vinaytejesh1]

Iam new to the fido I got bill for first month around 328 dollars Iam a student they said u used extra calling I never received any notifications from fido app it was not my mistake I added a 10 Dollor pack in that month it was not showing my usage .when I call the fido they said we can give u 50 dollar discount it was very bad I was on 45 dollars pack the people who given me the sim never said incoming and out going call both will reduce in my 500 minute what should I do?

[FidoChristina]

Hey @Vinaytejesh1

Did you get the chance to open the detailed PDF invoice to look at all the charges?

Feel free to check out all the ways to contact customer service here for questions directly related to your account.

If you'd like, I can also send you a PM and we'll go over the invoice together

Let me know!