Fido does not honor their offer

Fido does not honor their offer

Fido does not honor their offer

I'm a Participant Level 1

Fido does not honor their offer

I am very upset with a current incident with Fido.  Here is what happened:


1. On April 19, I chatted with Samuel on the live chat, and he offered me $50 credit if I open up a tablet account and keep it open for 90 days.


2. On July 25, I chatted with Lucie on the live chat to close the tablet account, and she confirmed that I will be receiving the $50 credit.


3. On August 9, the account is closed but I do not see the credit on the bill.  I chatted with another rep Damian.  He said there is no note on my account regarding the $50 credit and he could not get a record of the live chat. I told him I have a screen shot of all the conversation, and he said that the best he can offer is $22 credit. 


I am a long time Fido customers but this is unacceptable.  I am considering switching my two mobile accounts and will report this to BBB and other agencies if not resolved. 





Hey @nhsieh and thanks for reaching out.

Sorry to see that you had that type of experience with us.

I would be happy to take a look at your account with you. I'm sure we can get this resolved.


I'm sending you a PM to get this looked into.