I am very upset with a current incident with Fido. Here is what happened:
1. On April 19, I chatted with Samuel on the live chat, and he offered me $50 credit if I open up a tablet account and keep it open for 90 days.
2. On July 25, I chatted with Lucie on the live chat to close the tablet account, and she confirmed that I will be receiving the $50 credit.
3. On August 9, the account is closed but I do not see the credit on the bill. I chatted with another rep Damian. He said there is no note on my account regarding the $50 credit and he could not get a record of the live chat. I told him I have a screen shot of all the conversation, and he said that the best he can offer is $22 credit.
I am a long time Fido customers but this is unacceptable. I am considering switching my two mobile accounts and will report this to BBB and other agencies if not resolved.
Hey @nhsieh and thanks for reaching out.
Sorry to see that you had that type of experience with us.
I would be happy to take a look at your account with you. I'm sure we can get this resolved.
I'm sending you a PM to get this looked into.