Fido data top-up cancel

Fido data top-up cancel

Fido data top-up cancel

SWYZ
I'm a Participant Level 1

Fido data top-up cancel

I added a 1G data top-up several months ago, around May.

I have been trying to cancel the 1G Data Top-up several times through texting "CANCEL" to 222 and calling Fido customer service 2 times. However, the text message said I dont have a data top-up while I still don't see the top-up being removed even though both agents promised to do so. It is getting very frustrated. 

1 REPLY 1
FidoFrancois
Former Moderator

Hi SWYZ. Welcome to the community! 

 

That's certainly odd. We'll be more than happy to see what's going on and to solve the issue.

 

We'll be sending you a PM shortly to look into this with you.