Fido created an account under my name without my consent

Fido created an account under my name without my consent

Fido created an account under my name without my consent

Ahmadali1
I'm a Participant Level 2

Fido created an account under my name without my consent

Fido created an account under my name without my consent. My daughter has tried closing this account for me several times and after being on hold for over 3 hours each time, they still deny closing this account. This is riddiculous not to mention it's fraud! 

3 REPLIES 3
FidoSaira
Moderator

Hey @Ahmadali1

 

Welcome to the Community!

 

Let's get to the bottom of this together. What happened when you spoke to them?

 

It's possible there was a misunderstanding. Had you initially accepted an offer to transfer your services back to Fido?

 

I'll send you a PM to look into this with you.

 

Talk to you soon Smiley



Ahmadali1
I'm a Participant Level 2

If your calls are recorded, please go back and listen to the win back offer. I never spoke to anyone. They spoke to my daughter and set up an account under my name without speaking to me or without my consent. It looks like all your win back team is after is sales.. they don't care about getting consent from the account holder prior to creating an account under their name or running a credit check. 

I am sure we can resolve this, but we would need to take a closer look into your account to better assist you @Ahmadali1!

 

We cannot discuss your account details in public, so please feel free to reply to our PM Smiley