Fido.ca force to create new login

Fido.ca force to create new login

Fido.ca force to create new login

Bhupi1234
I'm a Participant Level 3

Fido.ca force to create new login

Fido.ca force to create new login with email address??

 

I was able to login with my Fido # and password but since last week unable to login . when i called 611 CSR ask me to create new login with use of email address. so i did and i can access my account profile. but i lost my community  access and from now i am new member in fido community as i lost access to login with Fido phone # and password.

 

 

 

11 REPLIES 11
FidoMaria
Former Moderator

Hi @Bhupi1234!

 

Why exactly were you forced to change your username to your e-mail address? Were any changes made to your account?



Bhupi1234
I'm a Participant Level 3

Because I am unable to login fido.ca with my old user ID ( mobile number) and password.
No any change made in my account.
Unable to get password reset link vis SMS but now Fido sending mms link that never work. It's open simply Fido site.
In past Fido sent SMS link to reset password those who using cell number as login.

Hey @Bhupi1234

 

Have you tried resetting the password after deleting cookies and clearing cache? 

 

Otherwise I would suggest testing a different browser all together.

 

When you open the link we send you, you should be able to select a new password. Smiley 



chrislibin
I'm a Participant Level 2

I have same problem.

 

The password reset has problem. when you click the reset link in the email.

It mentioned "Oops, you've got an old link. ......... "

Hey @chrislibin

 

Did you clear your cache ? Did you try a different browser? 

 

Keep us posted, we're here to help.

 

 



chrislibin
I'm a Participant Level 2

yes. cleaned.

I am using my phone number to login.

Perfect thanks for confirming. I'll send you a PM to look into this. 



Bhupi1234
I'm a Participant Level 3

i tired different computer and different browser like IE an chrome same issue. unable to reset my passwordk for cell number login and only way to create new login with email.

 

how can i get beck my old login access with phone number and password? i dont want to loss all my community post.

Hey @Bhupi1234 and welcome to the Community Smiley

 

Once you change your username to the email address, you can't go back to the phone number.

 

You should be able to reset your password just fine.

 

Let's take a look at this together. I'm sending you a PM to verify all that.


Talk to you soon Smiley



Bhupi1234
I'm a Participant Level 3

hi 

 

did you sent me PM? not yet received any message in my inbox.

 

Hey @Bhupi1234.

 

That's odd. You should have received it yesterday in your inbox.

 

No worries, I'm sending you another one right now Smiley

Talk to you soon !!