Fido.ca Revamp

Reply
Highlighted
Community Specialist
Community Specialist

Fido.ca Revamp

Hey Community,

 

As you may have noticed, certain transactions are currently unavailable on Fido.ca.  We just wanted to let everyone know that we are aware, and we’re working on it Smiley

 

Here’s a list of transactions that are temporarily unavailable:

 

Transaction

Who’s impacted?

Resolved

Phone number change

All customers

      X

Email address update in contact information

All customers

 

      X

Add/Remove add-ons

All customers

 

Report device lost/stolen

All customers

      X

Reset Voicemail password

All customers

      X

Overpayment (if the payment is greater than the balance, it won’t go through)

Monthly customers

      X

Interac payment

Monthly customers

      X 

Credit Card information modification

Prepaid customers

 

One time Refill- Interac

Prepaid customers

      X

New user name creation

Business regular accounts

 

Email-based MyAccount login access

All customers

      X

 

 

While we continue to work towards making our site an amazing place for everyone, we want to thank you for toughing through this with us. You guys are awesome! 

 

We’ll update this list the moment we get more information.

 

Thanks

 

-FidoStephane



Flag this to a Moderator
Message 1 of 1
94,851 Views