Their seems to be a system problem with Fido billing. I still cant view my invoice online. The bill closed on sept 3. Today is now sept 15th. How am i to know what im paying for?? I also did a hardware upgrade. So this bill this the most inportant as i need to know the price of the phone is what we agreed upon over the phone. Very big let down.
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I'm having trouble viewing my bills on line - normally the bill due by 30 of the month should be posted no later than 5-10 of the month. Yet for the last 3 months this was not the case. I complained 3 months ago , was told they were updating the website etc all wl be fixed AND ..THEY SUGGESTED I REVERT TO HARD COPY POSTED BILLS IN THE MEANTIME. VERY FUNNY FROM A COMPANY PRETENDING TO BE ENVIRONMENT FRIENDLY AND COOL YOUNG N HIP , SO WHAT NOW, GO BACK 2 DECADES TO POSTED BILLS Anway, problem not solved yet 3 months down the road and when I called Fido I was told they were not aware . they will look into it. Why didn't they look already 3 months ago ^ Also very annoying site configuration which posts my previous bill ( though it was paid 3 weeks ago ) and highlights a key " pay now " . I've paid already, zombies !
This is part of a more general service deterioration, e.g. waiting time to talk to a Fido person :between 15-30 minutes.
If there is a delay in invoicing, then the payment outstanding should not be showing the amount to be billed. How did you know how much to bill your customers when it's not billed in time???
What exactly do you see when you log into your account? Are you able to view the details for previous bills? Are you getting an error message?
I'd also like to suggest that you check our blog post on how to view your bill details. You can check it out here.
I just checked My Account via Fido.ca and did not experience any error when viewing my most recent invoice. I usually see an amount under "Current Balance...Total Amount Due:" a couple days before the monthly invoice is ready.
To view your monthly invoice:
It could also be a browser-related issue -- I recommend clearing your cache and/or cookies. Usually it's the cache that needs clearing. I personally use Firefox and one can clear the cache under the History menu > Clear Recent History. I would check off: Cache, Active Logins, Offline Website Data, and Site Preferences to be safe.
Hope this helps, friend