Fido bill - $1000+

[rajat2]

Hi All,

I have received bill of $1060.

I took 60$ plan on the suggestion of Fido store person but they didn’t informed me about 500 minutes limit on that.

The limit was crossed and I am charged for incoming and outgoing.

Even I took extra 1000 long distance minutes, which doesn’t cover local calls. No one told me this too. Just they suggested me to go for extra minutes. The 500 minutes from that is still unused.

I just believed and opted for the plans and top-ups suggested by the Fido Store person.

I am highly disappointed by the services and the explanation of terms and conditions to new people specially those who are new to country.

Please suggest me any solutions or suggestions if anyone has regarding this issue.

Thanks & Regards

Rajat

[FidoJo]

Hey @rajat2

Welcome to the community! 

Having a bill that high can definitely be very surprising. We'd like a chance to go over the details with you. 

You can contact us here or we can send you a PM! 

Let us know what suits you best🙂

[rajat2]

Hi Team,

It will be great if anyone can help me in resolving the issue. You can contact me anytime.

The link mentioned above is normal Contact url. Please let me know if I need to mention anything specific to connect.

Thanks & Regards

Rajat

[FidoPamela]

I will send you a PM here in just a moment so we can check it out. 

Chat soon! 

[rajat2]

Hi Team,

Sure.. Waiting for the help.. Thanks..

Thanks & Regards

Rajat

[FidoFrancois]

Hi @rajat2. It looks like we weren't able to send you a PM. 

No worries, I'm taking care of that right away! Talk to you soon.  

[rajat2]

Hi Team,

Thanks. Hope it might help me.

Thanks & Regards

Rajat

[rajat2]

Hi Team,

I have responded to all private messages.

Please have a look into the issue and let me know in case of any additional information required from my side.

Thanks & Regards

Rajat