I left Fido back in November 2016 for the 12GB/90/$40 plan from Public Mobile. I got contacted with an abysmal offer from the winback department recently 3 years later with a WAY WORSE plan that was being offered THREE YEARS AGO. What gives Fido? You used to be the premier budget carrier. Now you're... the same prices as Rogers with worse customer service.
My parent refuses to leave having been 15 years with Fido but they've just inquired about what else is being offered. Myself and two siblings have hopped ships for better seas a long time ago (as I'm sure any Fido customer rep can see if they look at this account).