Fido Web My Account Not Working!

[JYSamsung]

For the last 6 MONTHS! I cant access my account over the fido web!

Keeps on saying: Sorry! Your request cannot be completed at this time due to a technical issue. We are currently working on a resolution and appreciate your patience. Please try again later.

FIX THIS ASAP!!!

[JYSamsung]

I'm very happy to say the problem is solved for me, I can now see my account information. I am most impressed by the customer service offered by the community mods. The reps I spoke with on the phone were certainly helpful and polite, I won't deny them that, but their performance was lackluster compared to FidoMaria and FidoAlyson; they both provided super prompt service and thorough follow-up. Hey Fido: these mods deserve a raise.

[jsmi]

I have had the same problem for almost one month now.

I have been in contact with customer service 3 times, the answer is always "I'll forward this to our technical team".

I've tried 3 different browsers on different devices, no luck. 

I can log in to the site normally, however, MY ACCOUNT is empty.

[FidoMaria]

Hi again jsmi!

I'm sorry that you've been having this problem for almost a month now.

I'd need to get into your Fido account to see what has already been done to attempt solving the issue. Can you please send me a private message, or reach out via Facebook/Twitter?

I'd like to get this resolved asap.

Thanks!

[jsmi · Accepted solution]

I'm very happy to say the problem is solved for me, I can now see my account information. I am most impressed by the customer service offered by the community mods. The reps I spoke with on the phone were certainly helpful and polite, I won't deny them that, but their performance was lackluster compared to FidoMaria and FidoAlyson; they both provided super prompt service and thorough follow-up. Hey Fido: these mods deserve a raise.

[FidoStephen]

Thanks for the update and feedback @jsmi!

We're here if you need anything

[promax]

I have exactly the same issue now with my Fido web Account. "I can log in to the site normally, however, MY ACCOUNT is empty." Please, need your help!

[FidoManuel]

Good morning promax!

I've replied to your PM  

[FidoAlyson]

Hey JYSamsung,

What browser are you using? Have you done all the updates. Can you also try clearing the cache and see what happens?

Let us know!

[JYSamsung]

Just tried all 3 browsers: FireFox/IE/Chrome. None of them work. I seriously doubt its on my end. The issue clearly states "Your request cannot be completed at this time due to a technical issue. " Please FIX THIS on your end.

[FidoMaria]

Hi JYSamsung!

Thank you for the additional information.

I'd like to forward this to our technical team for further investigation. Can you send me a PM? You can also reach us on Facebook or Twitter!

Cheers!