Fido/Rogers network is down?

Fido/Rogers network is down?

Fido/Rogers network is down?

SOLVED
cahk
I'm a Participant Level 3

Fido/Rogers network is down?

I called my own number, and was greeted by a message "the cellular number you've called is not assigned." My phone cannot connect to the internet, text, nor receive/place any calls for the last 4+ hours. I want an explanation as to what is going on Confused

 

 

 

 

Accepted Solution

Re: Fido/Rogers network is down?

Solved by I'm a Participant Level 3 cahk

No ... it was Fido's network. I checked NetworkAid after my post, and other outage sites and it was clear Fido was the issue.

 

In any event, it was fixed this morning so no further investigation is needed.

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3 REPLIES 3
FidoCatherine
Former Moderator

Hi there @cahk

 

Thanks for reaching out! That's definitely odd... I understand your concerns!

 

How long has this issue been ongoing?

 

Have you tried to power-cycle your phone, to see if this helps?

 

(Turn the phone Off, remove the SIM card, put it back in, turn the phone back On)

 

From MyAccount, you should be able to see which SIM card is assigned. Are you also able to make sure that your SIM card is activated? If it isn't, this would explain the issues you've been having. 

 

Let me know Smiley We'll take it from there!



cahk
I'm a Participant Level 3

No ... it was Fido's network. I checked NetworkAid after my post, and other outage sites and it was clear Fido was the issue.

 

In any event, it was fixed this morning so no further investigation is needed.

Glad to hear it's up and running now @cahk!

 

Don't hesitate to post again in the future Smiley