Fido Myaccount -dont show data usage up to date

Fido Myaccount -dont show data usage up to date

Fido Myaccount -dont show data usage up to date

Bhupi
I'm Helpful Level 3

Fido Myaccount -dont show data usage up to date

Fido Myaccount -blackberry z30 - dont show data usage up to date.

on computer : www.fido.ca - view usage - also show me same as myaccount application.

 

i was checking my data since last 5 days and there is no change at all.

i can track my minuts but data not update. its showing my few kb since last 4-5 days.

 

 

 

 

 

 

10 REPLIES 10
Bhupi
I'm Helpful Level 3

I also tried *3337 showing me same result 92kb usage data

Thanks for letting me know.

 

Let's take a look at this together.

 

I'm sending you a PM.

 

Talk to you soon Smiley



Bhupi
I'm Helpful Level 3

For last month until last date it was showing me I used 92kb only but when I received invoice its show me different figure then what I track from my account. Result attached. 

 

Sir how can actual invoice and myaccount data have that much different? 

 

It doesn't cost me because of I not cross limit but as a user what can I trust my account usage or wait for final bill? 

 

I request you to fix those type issue. I do t want any Fido user have bad impression. Fido is a best company and best customer support. I know you will fix this issue.

 

ThanksIMG_20151003_233913_edit.png

We received your PM Bhupi.

 

We can take a look at this together Smiley

 

Talk to you soon.



Bhupi
I'm Helpful Level 3

Fido - best customer services. Fido address all my issue and resolve it.

10/10

Thanks for Sharing Bhupi Very_Happy 

 

I'm really glad to know everything's working the way it should now Smiley 



Bhupi
I'm Helpful Level 3

I tried chrome, IE and my tablet. Same result.
Bhupi
I'm Helpful Level 3

Re installed - no success same issue.
On Fido website also same issue. Iunable to update data usage.

I can track my minutes and text message but no data on my phone as well as www.fido.ca.

It's showing me 92kb since last week.

That's odd.

 

For Fido.ca, have you tried using a different browser to see if you see the same information showing up for your data?

 



FidoKenny
Moderator

Hey Bhupi.

 

That doesn't sound right at all.

 

Can you try to delete the Fido App and install it again to see if you still have the same issue?

 

Let me know how that goes Smiley